BH Link Care Coordination Specialist (Per Diem)

Community Care Alliance; East Providence (RI); On-site; USD 28,000 - 39,000; Part time

Job summary

Community Care Alliance is seeking a Care Coordination Specialist for per diem shifts to warmly welcome clients and support the clinical team during visits at the BH Link in Rhode Island.

You will help with paperwork, provide program information, and assist with safety and logistics while maintaining documentation and coordinating referrals as needed.

Qualifications

• Associate's degree in human services or equivalent experience.
• Preferred 1-3 years' experience in human services.

Responsibilities

• Assist clients in filling out paperwork, as needed.
• Provide information about the BH Link for clients, friends, and family.
• Help to ensure the comfort and safety of clients throughout their visit to BH Link.
• Monitor facility cameras and help to ensure environmental safety on and around the grounds of the program.
• Guide clients through safety checks during their entry into the BH Link facility.
• Assist in facilitating transportation to and from the BH Link facility, as needed.
• Assure that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay.
• Maintain documentation and logs, as appropriate.
• Engage in insurance authorization.
• Consistently assess the needs of the program to determine where support is needed.
• Provide additional clinical and administrative support as needed.

Skills

Empathy

Rapport building

Verbal de-escalation

Team player

Proactive

Multi-tasking

EHR familiarity

Multilingual

Education

Associate degree in Human Services

Tools

EHR software

Job description

Care Coordination Specialist (Per Diem)

Shifts: 1st,2nd and 3rd

The BH Link is searching for enthusiastic professionals who are looking to make a positive impact in the Rhode Island community! The BH Link is a 24/7 triage facility providing assessment and referral services for adults experiencing mental health and/or substance use crises. The role of the Care Coordination Specialist will be to provide a warm welcome for clients visiting the program, to provide support to the clinical team throughout the client's visit, and to facilitate connections during referral processes.

Roles and Responsibilities:

• Assist clients in filling out paperwork, as needed,
• Provide information about the BH Link for clients, friends, and family.
• Help to ensure the comfort and safety of clients throughout their visit to BH Link.
• Monitor facility cameras and help to ensure environmental safety on and around the grounds of the program.
• Guide clients through safety checks during their entry into the BH Link facility.
• Assist in facilitating transportation to and from the BH Link facility, as needed.
• Assure that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay.
• Maintain documentation and logs, as appropriate.
• Engage in insurance authorization.
• Consistently assess the needs of the program to determine where support is needed.
• Provide additional clinical and administrative support as needed.

Desired Skills:

• Personable and compassionate in approach.
• Able to build rapport with clients within a short period of time.
• Able to apply learned verbal de-escalation techniques with clients in crisis.
• Works well in a team setting and communicates effectively with other professionals.
• Proactive and engaged when working with clients and co-workers.
• Ability to multi-task and prioritize effectively in fast-paced environments.
• Ability to work on various platforms, including electronic health records.
• Multilingual professionals are encouraged to apply (and reimbursed accordingly).

Experience and Education:

• Minimum associate's degree in human services (or equivalent experience).
• Preferred 1-3 years' experience in human services (or other relevant experience).

About Us

Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.

Community Care Alliance is an Affg...

Military friendly employer!