BH-ASO Project Program Manager (PPM III)

King County, WA; Seattle (WA); Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible schedules

Telecommuting options

Excellent benefits

Zusammenfassung

King County’s Department of Community and Human Services seeks a BH-ASO Project/Program Manager to lead crisis service projects, policy development, and cross-functional initiatives. You will ensure timely, compliant program operations and collaborate with partners to strengthen crisis response systems.

The role emphasizes audit readiness, data-driven decision making, and robust stakeholder communication within a hybrid work model based in Seattle, WA.

Qualifikationen

• Bachelor’s degree or equivalent in public administration, social work, behavioral health, or related field.
• Minimum four years of experience managing complex behavioral health/public health projects.
• Three+ years using project management tools and creating detailed plans.
• Experience in program evaluation and interpreting performance data.
• Strong budget and policy analysis skills; regulatory familiarity.
• Ability to manage multiple priorities with diverse stakeholders.
• Experience auditing programs and ensuring regulatory compliance.

Aufgaben

• Design and oversee crisis service projects, policies, and system improvements.
• Lead policy development, procedures, and quality standards.
• Maintain audit readiness with documentation and workflows.
• Collaborate with audit teams to manage tools and timelines.
• Develop and maintain standard operating procedures.
• Monitor progress, identify risks, and implement mitigations.
• Facilitate meetings and working groups for program development.
• Support data-driven decisions with performance metrics and reports.
• Provide strategic guidance on regulatory developments affecting crisis services.

Kenntnisse

Project management

Cross-functional collaboration

Data-driven decisions

Public speaking

Policy analysis

Ausbildung

Bachelor's degree in public administration/social work/behavioral health

Master's degree in related field

Tools

MS Project

Excel

Tableau/BI tools

Jobbeschreibung

Summary

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

At the King County Department of Community and Human Services (DCHS), we believe in working as one team that solves problems; striving to be customer‑focused and driving for the best results. We envision a welcoming community that is racially just. We believe the field of human services exists to undo and mitigate unfair structures. We seek to lead the way by working as respectful and responsible stewards for our community.

The Behavioral Health and Recovery Division (BHRD) of DCHS is looking for a Behavioral Health & Administrative Services Organization (BH-ASO) Project/Program Manager who will assist the BH-ASO Operations Manager with coordination and oversight of BHASO team’s operational processes and program improvements. This position is a Special Duty Assignment (SDA) or Term‑Limited Temporary (TLT) position anticipated to end 36 months from the start date.

The BHASO Project/Program Manager is responsible for leading the planning, execution, and evaluation of initiatives that strengthen crisis response programs and ensure high‑quality, timely services for individuals experiencing behavioral health or other crisis‑related needs. This role provides project management duties as it leads cross‑functional projects, coordinates with internal and external partners, supports policy development, and ensures audit readiness across crisis service operations. The BH‑ASO Project/Program Manager ensures projects are delivered on time, within scope, and aligned with organizational goals, regulatory requirements, and community needs. This position will report to the BH‑ASO Business Operations Manager.

This position is open to all qualified candidates that meet the minimum qualifications.

Work Schedule/Conditions

This is a Special Duty Assignment (SDA) or Term‑Limited Temporary (TLT) position anticipated to end 36 months from the start date, but subject to change dependent on operational need. This position is exempt from the provisions of the Fair Labor Standards Act, and is not eligible for overtime. Typical hours are Monday - Friday 8am - 5pm.

Mission Critical Position Status

This position has been designated Non‑Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.

Teleworking Requirement

DCHS works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building at 401 Fifth Avenue Seattle, WA 98104.

Location Requirements

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Job Duties

• Design, implement, and oversee crisis service projects, including operational policies, procedures, system improvements, program launches, and operational enhancements.
• Drive the development, revision, and implementation of policies and procedures that support crisis service operations, compliance, and quality standards.
• Maintain audit readiness by ensuring documentation, workflows, and program practices consistently meet regulatory and contractual requirements.
• Partner with Quality and other teams to prepare for internal and external audits, develop audit tools, manage audit timelines, respond to findings, and oversee corrective action plans.
• Develop and maintain standard operating procedures.
• Monitor project progress and performance; identify risks, barriers, and issues; and implement mitigation strategies.
• Facilitate meetings, workshops, and working groups focused on crisis program development, policy refinement, and process improvement.
• Support data‑driven decision‑making by working with analysts to gather and interpret performance metrics and prepare regular reports, dashboards, and presentations for leadership and stakeholders.
• Assist with providing analysis and strategic guidance on legislative and regulatory developments that may impact behavioral health crisis services and assess their potential implications for program operations.
• Collaborate with crisis providers, first responders, hospitals, and behavioral health providers.
• Oversee crisis services alignment with division initiatives of equity and social justice, recovery‑oriented system of care.
• Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Bachelor’s degree in public administration, social work, behavioral health, project management, or a related field and/or an equivalent combination of education and experience
• A minimum of four years of experience managing complex projects directly related to behavioral health, public health, or social services.
• A minimum of three years of experience using project management tools and applying project management methodologies, including developing detailed project plans, timelines, deliverables, and communication strategies.
• Experience in program evaluation, including interpreting data, assessing performance metrics, identifying gaps, and recommending improvements.
• Strong analytical and problem‑solving skills, including proficiency in budget analysis, policy analysis, and evaluating operational impacts.
• Experience analyzing local, state or federal legislation and knowledge of legislative processes and regulatory frameworks.
• Proven ability to manage multiple priorities, meet deadlines, and work with diverse stakeholders
• Proven ability to develop, implement, and maintain policies and procedures that ensure compliance, quality, and operational effectiveness
• Experience conducting program audits and maintaining audit ready documentation, workflows, and program practices.
• Excellent verbal and written communication skills, including public speaking and presenting complex issues in accessible ways.

Desired Experience, Qualifications, Knowledge, Skills

• Master's degree in behavioral health, public health, public administration, or other related fields
• Experience managing behavioral health projects or programs focused on crisis response.
• Strong understanding of King County’s crisis response system, community partnerships, and service delivery models.
• Experience developing, monitoring, and analyzing program budgets to support operational planning and resource allocation
• Knowledge of research methods, including data gathering, analysis and presentation for program evaluation
• Quantitative skills and skills in applying quantitative and qualitative analytical methods, include skills in applying statistical analysis
• Experience working with populations that have co‑occurring mental illness and substance use disorders

Supplemental Information

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action‑oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Benefits

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred‑compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.