BH-ASO Health Care Program Manager (HCPM/DBHR)

State-of-Washingto; Olympia (WA); Remote; USD 90,000 - 140,000; Full time

Job summary

The BH-ASO Health Care Program Manager at Washington State Health Care Authority serves as the statewide subject matter expert on Mobile Rapid Response Crisis Teams and Community-Based Crisis Teams. You lead implementation of legislation, guide regional teams, and provide technical assistance and program oversight to ensure compliance and performance standards.

You will collaborate with multiple divisions to develop contract language, support health care reform workgroups, and respond to

Qualifications

• Experience in behavioral health crisis services or related policy is preferred.

Responsibilities

• Serve as a primary DBHR contract contact and, with other HCA divisions and DBHR BH-ASO Health Care Program Managers, establish and monitor a statewide performance program for endorsed mobile rapid response crisis teams and community-based crisis teams.
• Oversee contract language for grants that support crisis teams working toward endorsement, and provide technical assistance on related contract amendments.
• Develop and implement processes to issue enhanced-rate performance payments to endorsed crisis teams, including supplemental payments for teams that meet response time and en route time standards.
• Ensure the program maximizes the state's ability to receive federal matching funds and complies with federal and state requirements, including the Balanced Budget Act, Public Disclosure, and HIPAA.
• Develop and review monitoring tools to ensure quality of care and adherence to best practices, and provide technical assistance and corrective action when contract requirements are not met.

Job description

BH-ASO Health Care Program Manager

This is a full-time, permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or events based on business needs.

All HCA employees are required to be Washington state residents upon their first day of employment.

The Opportunity

The Division of Behavioral Health and Recovery (DBHR) is seeking a Behavioral Health Administrative Service Organization (BH-ASO) Health Care Program Manager to serve as the statewide subject matter expert on Mobile Rapid Response Crisis Teams (MRRCT) and Community-Based Crisis Teams (CBCT). In this role, you will lead implementation of E2SHB 1134 (2023), guide regional crisis teams through HCA's endorsement process, and provide technical assistance and program oversight so crisis programs meet statutory requirements and performance standards. You will also help develop contract language, participate in health care reform workgroups, and respond to legislative requests related to this work.

Key Responsibilities Include:

• Serve as a primary DBHR contract contact and, with other HCA divisions and DBHR BH-ASO Health Care Program Managers, establish and monitor a statewide performance program for endorsed mobile rapid response crisis teams and community-based crisis teams.
• Oversee contract language for grants that support crisis teams working toward endorsement, and provide technical assistance on related contract amendments.
• Develop and implement processes to issue enhanced-rate performance payments to endorsed crisis teams, including supplemental payments for teams that meet response time and en route time standards.
• Ensure the program maximizes the state's ability to receive federal matching funds and complies with federal and state requirements, including the Balanced Budget Act, Public Disclosure, and HIPAA.
• Develop and review monitoring tools to ensure quality of care and adherence to best practices, and provide technical assistance and corrective action when contract requirements are not met.
• Serve as the primary point of contact for quality development, assessment, and performance of endorsed crisis teams.
• Collaborate with the Medicaid Programs Division, Financial Services Division, Office of Tribal Affairs, and other HCA teams on contract language and behavioral health system oversight.
• Provide subject matter input on statewide policy and legislation, and recommend improvements to programs, policies, and contracts.
• Support strategic planning and BH-ASO contracting process improvements, and act as a liaison between behavioral health and physical health care services, including managed care.

Why You’ll Love This Role:

• You’ll shape how Washington responds to people in a behavioral health crisis, helping crisis teams across the state deliver timely, high-quality care.
• You’ll be the statewide expert on a high-impact legislative initiative, from implementation through performance.
• You’ll collaborate across HCA divisions, BH-ASOs, Tribes, and community partners on work that directly affects client outcomes.
• You’ll do meaningful public service work in a remote position, with alternative work schedules available based on business needs.

What You Bring:

You are an experienced behavioral health professional with a background in crisis services, program oversight, and/or health care policy. You turn legislative direction and policy into practical program strategies, track performance, and use data to drive continuous improvement. You build strong working relationships across agencies and communities, communicate clearly with a variety of audiences, and approach your work with cultural humility and an equity lens.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant