BFT - Patient Navigator- Colorectal Cancer Screening

Massachusetts General Hospital; Boston (MA); On-site; USD 100,000 - 125,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Navigator to facilitate access to colorectal cancer screening services. This hybrid role involves building trust with patients, addressing social determinants of health, and advocating for their needs within the healthcare system. The Patient Navigator will play a crucial part in improving health outcomes by guiding patients through the complexities of care, ensuring they receive timely screenings and support. If you are passionate about health equity and making a difference in the lives of at-risk patients, this opportunity offers a rewarding chance to contribute to meaningful change in healthcare delivery.

Qualifications

• Experience in patient-facing roles preferred.
• Strong commitment to social justice and health equity.

Responsibilities

• Assist patients in navigating healthcare and overcoming barriers.
• Provide education on cancer screening and support patients in care.

Skills

Motivational interviewing

Trauma sensitive care

Coaching

Advocacy

Active listening

Communication skills

Organizational skills

Education

High school degree or GED

BS in Psychology/Social Work/Education/Public Health

Tools

Microsoft Office

Excel

Job description

BFT - Patient Navigator- Colorectal Cancer Screening

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Remote type: Hybrid

Location: Boston, MA

Time type: Part time

Posted on: Posted 3 Days Ago

Job requisition id: RQ3310386

Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT: MGB strives to advance health equity, improve health outcomes, and promote well-being of our primary care patients by addressing health-related social needs, system navigation, and care coordination as standard of care. Patient Navigators are an integral part of achieving these goals. Patient Navigators play a pivotal role in facilitating access to cancer screening services for the patients we serve. By building trust with their patients, Patient Navigators help patients improve access to healthcare. Patient Navigators have the skills and experience to understand their patients’ circumstances. By walking alongside their patients, Patient Navigators help to address medical and psychosocial needs in order to promote self-efficacy, help patients meet their goals, and improve health outcomes. Patient Navigators use their unique skills (motivational interviewing, trauma sensitive care, coaching, etc.) to help patients manage their chronic diseases, complete preventative health screenings, adhere to medications, connect to community resources and gain strength and confidence in managing their own health. In addition, Patient Navigators will work with patients to help decrease barriers to timely preventative and follow-up care in the midst of challenging social, environmental and economic situations. The Patient Navigator will aid patients in the coordination and completion of appointments inside and outside of MGB. Patient Navigators will work with patients to alleviate social determinants of health as well as improving their overall health and well-being. While the Patient Navigator is not a clinical position, it requires a good knowledge (ability to learn) of basic clinical concepts and an understanding of when a referral to a licensed clinician is appropriate.

Principal Duties and Responsibilities

1. Serve as an advocate for patients, assisting them in navigating the healthcare system and overcoming logistical, financial, and emotional barriers to cancer screening.
2. Provide community health services to at-risk patients, addressing medical and psychosocial challenges.
3. Complete assessments with the patient and provider to pinpoint areas for intervention.
4. Build trust, identify barriers, and collaborate with patients and providers on setting and achieving health goals.
5. Provide education to patients about the importance of cancer screening, including risk factors, recommended screening guidelines, available screening methods, and potential benefits.
6. Deliver culturally sensitive education and guidance, assisting patients in self-care management.
7. Address logistical barriers and schedule complications that prevent a patient from showing up for appointments.
8. Support patients in organizing records, attending screenings, diagnostic tests, and manage follow-up appointments.
9. Conduct regular visits with patients at home or in a community setting to assess home barriers or follow-up on patient care, as needed.
10. Accompany patients to appointments to provide support and advocacy.
11. Educate patients on health preparations, refer to case management services, and advocate for access to programs.
12. Advocate for and support patient access to community-based and hospital-based programs.
13. Foster relationships with appointment schedulers, collaborate with interpreters to reach patients of other languages.
14. Collaborate and maintain regular communication with primary care providers.
15. Document patient encounters, track progress and goal completion.
16. Generate mid-year and end-of-year reports, compiling data and providing case examples.

Qualifications

1. High school degree or GED required. BS in Psychology/Social Work/Education/Public Health or related field preferred.
2. Experience working in a patient facing role such as a patient navigator or community health worker or other related role, preferred.
3. Strong commitment to social justice, health equity, and positively impacting the care of at-risk patients.
4. Experience working in a healthcare environment.
5. Proficient in other language(s) strongly preferred.

Skills/Abilities/Competencies Required

1. Demonstrated ability to work effectively and provide advocacy for racial and ethnically diverse populations and communities.
2. Ability to develop effective relationships with a broad array of people from diverse backgrounds, including patients, families, clinicians and other leaders.
3. Ability to interview patients using interactive techniques (e.g. motivational interviewing, active listening) to identify potential barriers to care.
4. Be flexible, sensitive and ready to adapt to changes in patients’ needs and or their willingness to participate in their health care, including undergoing the screening process.
5. Ability to work both independently and as a team member in multicultural settings.
6. Strong oral and written communication skills.
7. Highly organized, proactive and attentive to details.
8. Proficient in all Microsoft Applications, including MS Office and Excel.

Working Conditions

12 month grant funded position. Must have reliable transportation as travel is required. Need to be able to work from home, in the community and in the office.

Additional Job Details

Remote Type

Hybrid

Work Location

101 Merrimac Street

Scheduled Weekly Hours

1

Employee Type

Temporary

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.