BF Support Services

Bnk To The Future; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A global investment platform is seeking a skilled Support Representative to join their remote team. This role involves assisting clients with inquiries, focusing on the Bitcoin and crypto sector. Candidates should have a strong customer service background and an interest in emerging technologies. The position offers flexible remote work, with a preference for candidates equipped with an Apple Mac device.

Benefits

Comprehensive training on client relations

Opportunity to work with emerging technologies

Qualifications

• 5+ years of customer service experience.
• Exceptional interpersonal and communication skills.
• Knowledge of compliance in the crypto industry.

Responsibilities

• Investigate and resolve client issues.
• Attend weekly investor relations calls.
• Prepare resolutions for investment discrepancies.

Skills

Customer service experience

Communication skills

Attention to detail

Tech-savviness

Interest in AI and crypto

Education

High school diploma or equivalent

Degree in business, marketing, or legal studies

Tools

Google Docs

Project management tools

Job description

Overview

Remote Work Opportunity: Join the Bnk to the Future (BF) Support Team

Join us at BnkToTheFuture (BF) and seize the opportunity to thrive in our dynamic and supportive virtual team, immersed in the exciting world of Bitcoin. We are seeking a skilled and tech-savvy support representative, particularly one with a keen interest or expertise in AI, to enhance our Support Team. If you are passionate about providing exceptional customer support, eager to learn, and ready to integrate your skills with AI-based technologies in a dynamic, fast-paced, and ever-evolving tech environment, we invite you to apply for this exciting opportunity.

As a remote contractor with BF, your safety and privacy are paramount. You will work from the comfort of your home, using your secured wifi service/network and cloud-based applications provided by us. For security and compatibility, we recommend using an Apple Mac device, such as a MacBook or desktop.

At BF, we value independence and trust. We don\'t micromanage; instead, we trust you to be self-driven, productive, and take ownership of your work. Our environment encourages team members to be proactive and contribute their best.

Please note: Our application process is primarily open to jurisdictions within our HR administrative reach. Currently, our resources for managing HR compliance and administrations are focused on Global South regions. Therefore, for now, we are unable to accept applications from candidates based outside these areas.

We are excited to see what we can achieve together in this virtual work environment. Apply today and become part of the BF team!

Brief Description Of The Role:

As a BF Support Representative, you will play a crucial role in a Bitcoin and Crypto sector environment, focusing on assisting and supporting our clients and investors. This position centers on providing outstanding support within the Bitcoin and Crypto sector, rather than requiring specific investment skills or qualifications.

Your main responsibilities will involve engaging with our clients and investors to address their queries related to their accounts, assisting with technical issues, and guiding them in navigating our investment platform effectively.

Utilising our authorised systems and tools, you will offer prompt and accurate assistance, ensuring a seamless and positive user experience. We provide comprehensive in-house training on all aspects of investor and client relations and interactions within the Bitcoin and crypto sector, equipping you with the knowledge and skills needed to excel in this role.

This position is ideal for those who are passionate about client relations and services, AI technology, and other emerging technologies, and who are eager to contribute to a growing support team in the Bitcoin and crypto sector.

Responsibilities

• Investigating and resolving investors\' and clients\' issues, while maintaining detailed records of all communications and actions taken.
• Attending weekly Investor Relations Calls with Management to receive updates and discuss concerns.
• Comparing investment amounts with received share amounts and preparing resolutions in consultation with management.
• Confirming and resolving 2FA inquiries, updating KYC details, and canceling accounts as necessary.
• Communicating the results of investigations and any planned updates or adjustments to investors and clients.
• Assessing the validity of complaints and determining possible causes.
• Referring unresolved grievances to designated departments for further investigation.
• Resolving financial balance discrepancies, addressing billing issues, fees/charge complaints, and adjusting charges/fees on accounts as required.
• Reviewing investment terms, contract agreements, and terms and conditions to determine coverage of particular losses.
• Performing duties in other departments as required and contributing to the overall success of the support team.

Experience, Qualifications, Other Skills & Requirements

• A minimum of 5+ years of experience in customer service or communications (we are open to exploring candidates with less than 5 years experience who demonstrate a strong passion, drive, and deep interest in AI technology, Bitcoin, and other crypto sectors), with exposure to administration in public relations, marketing, sales, accounting/tax, compliance, or legal industries.
• High school diploma or equivalent; a degree in business administration, marketing, media, or legal studies is desirable but not essential.
• Exceptional interpersonal and communication skills, with a proven track record of collaborating effectively with others. Ability to follow management guidelines and instructions meticulously.
• Excellent attention to detail and copywriting skills for crafting templates and responses, with superior proficiency in written and spoken English.
• A strong passion for technology, particularly AI and emerging technologies, and a genuine interest in the crypto investment ecosystem.
• Strategic and tactical thinking capabilities, with a willingness to undertake both high-level planning and day-to-day executional tasks.
• Knowledge of, or the ability to quickly acquire an understanding of, compliance and legal matters within the crypto finance and investment industry.
• Comfortable working in a fast-paced, rapidly evolving sector, and adept at virtual working environments.
• Project management experience, with the ability to execute tasks across various departments and meet deadlines efficiently.
• Proficient in using computers and computer systems for information processing, conflict resolution, and negotiation.
• Tech-savvy, with proficiency in digital platforms and formats, including search engine tools, social media, mobile devices, and digital applications.
• Proficient in Google Docs and adept at data and information research using web browsers such as Google and Safari.
• A high level of awareness and understanding of work-related security and privacy issues, including device security and confidentiality of information related to investors, clients, colleagues, and company partners.

Competencies

• Attention to Detail: Demonstrates thoroughness and accuracy in completing work tasks, ensuring no aspect is overlooked.
• Dependability: Exhibits reliability and responsibility, consistently fulfilling obligations and commitments.
• Self-Control: Maintains composure and controls emotions effectively, even in challenging situations, avoiding aggressive behavior.
• Concern for Others: Shows sensitivity to others\' needs and feelings, and is willing to offer help and support when necessary.
• Stress Tolerance: Capable of accepting constructive criticism and managing high-stress situations effectively, maintaining professionalism and focus.

Working Conditions & Other Requirements

• Strong Wi-Fi Connectivity: Reliable and strong Wi-Fi connection is essential for efficient remote work.
• Preferred Device: Access to an Apple MacBook or desktop is preferred for optimal compatibility with our systems.
• Private Workspace: A dedicated, private room for work is necessary to ensure uninterrupted focus, away from distractions from family, friends, or visitors.
• Smartphone Access: A smartphone is required for downloading and using essential communication and system applications, such as Telegram, Slack, and Zoom.

Lines of Communication

• Reporting Structure: Candidates will report directly to Fahmida Begum.
• Communication: Please respond to the email address from which this job description was sent for any queries or further communication.

About BF

BF is a global online investment platform founded in 2010 by Simon Dixon and Bliss Dixon. We specialise in offering qualifying investors the opportunity to invest in the future of finance and FinTech. Our portfolio includes over 100 companies in Bitcoin and cryptocurrency, such as BitFinex, BitStamp, Kraken, Blockchain.com, Ripple KLabs Circle, Coinbase, and more.

BF unites forward-thinking investors and clients who share our vision of a new financial era. We provide investment opportunities in traditional and emerging markets, and facilitate multi-currency transactions including Bitcoin, other cryptocurrencies and fiat.

BF is home to one of the largest global communities of qualifying investors, and our next growth phase focuses on introducing Staking and Retirement products based on financial innovation to a broader audience.

Remote Working at BF: As a BF contractor, remote work from home is integral. We emphasise secure and efficient virtual work, using your secured wifi and cloud-based applications designated by BF. Contractors are expected to use their own Apple Mac devices to perform duties.