BEVERAGE SUPERVISOR

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Indiana seeks a dedicated supervisor to oversee department operations and ensure superior customer service. The ideal candidate should possess strong communication skills and have supervisory experience, with a minimum of one year in a similar role. The position requires flexibility to work various shifts, including holidays and weekends. Competitive benefits are offered for the successful applicant.

Qualifications

• Must be at least 21 years of age.
• 1-2 years of Beverage or equivalent experience preferred.
• Must be proficient in Microsoft applications (Excel, Word, Outlook).
• Must have flexible availability including nights and weekends.

Responsibilities

• Supervise staff and operations in the department.
• Maintain product menu and assist in recording inventories.
• Ensure compliance with health department standards.
• Promote superior customer service.

Skills

Verbal and written communication

Customer service orientation

Microsoft applications proficiency

Problem resolution

Supervisory skills

Education

High school diploma or GED

Beverage service certification (TIPS and TOPS)

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Maintains product menu and assists in recording product inventories.
• Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required; one to two years Beverage or equivalent experience, or equivalent combination of education and experience. Prior gaming experience preferred. Minimum of one year supervisory experience preferred. Must have excellent verbal and written communication skills. Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
• Successfully complete and maintain certification in the Beverage Service Programs (TIPS and TOPS) as may be required for this position.
• Obtain and maintain proper Food Handler Certification.
• Be ServSafe Certified in accordance with WV Health Code Regulations.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The noise level in the work environment is usually loud.
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.