Beverage Supervisor

Caesars Entertainment; Baltimore (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

Caesars Entertainment in Baltimore seeks an Operations & Service Leader to supervise day-to-day beverage operations across casino bars, lounges, and venues, delivering world-class guest experiences. You will coach bartenders and support staff, manage inventory and costs, ensure compliance with laws and safety standards, and collaborate with F&B leadership to optimize service and revenue.

This role emphasizes hands-on leadership, shift readiness, training, and a proactive approach to

Qualifications

• Supervise and direct day-to-day beverage operations across bars, lounges, and venues.
• Coach and develop bartenders and beverage staff to deliver world-class service.
• Ensure guest satisfaction, upsell, and maintain beverage quality and cleanliness.

Responsibilities

• Lead opening, shift, and closing procedures for beverage outlets.
• Monitor inventory, ordering, receiving, and storage of beverage products.
• Ensure compliance with liquor laws, health regulations, and safety standards.
• Collaborate with Food & Beverage leadership to unify guest experiences across venues.

Skills

Team leadership

Coaching

Guest service

Communication

Upselling

Inventory management

Budget awareness

Job description

Operations & Service Leadership

• Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues.

• Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience.

• Lead by example through active floor presence, coaching, and hands-on support during peak business periods.

• Conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives.

• Monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets.

• Resolve guest concerns, complaints, and service recovery situations in a timely and professional manner.

• Ensure compliance with all responsible alcohol service laws and company policies.

Team Leadership & Development

• Supervise, coach, develop, and motivate bartenders, beverage servers, and support staff.

• Create a positive work environment that promotes teamwork, accountability, and employee engagement.

• Train team members on beverage preparation, service standards, product knowledge, upselling techniques, and responsible alcohol service.

• Conduct performance discussions, recognition programs, corrective actions, and ongoing coaching as necessary.

• Assist with recruiting, interviewing, onboarding, training, and retention of beverage team members.

• Ensure new hires receive complete departmental orientation and operational training.

Beverage Program & Inventory Management

• Maintain thorough knowledge of beer, wine, spirits, cocktails, and beverage trends.

• Monitor inventory levels, ordering, receiving, storage, and distribution of beverage products.

• Conduct inventory counts and assist with variance investigations and corrective actions.

• Control beverage costs through proper portioning, waste reduction, and inventory management practices.

• Ensure all products are rotated, stored, and handled according to company and regulatory standards.

• Partner with vendors and suppliers to support promotions, product launches, tastings, and team education opportunities.

Financial Accountability

• Monitor labor utilization and productivity to maintain budgeted staffing levels.

• Assist in preparing schedules that support business demands while controlling labor costs.

• Monitor beverage sales performance and identify opportunities to increase revenue and profitability.

• Support promotional programs, contests, and upselling initiatives designed to increase beverage sales.

• Ensure proper cash handling, cash accountability, POS procedures, and transactional accuracy.

Compliance & Safety

• Ensure compliance with gaming regulations, alcohol beverage licensing requirements, health department regulations, and company policies.

• Maintain a safe working environment for guests and team members.

• Ensure all incidents, guest concerns, and operational issues are documented and reported appropriately.

• Verify team adherence to company safety procedures, sanitation standards, and emergency protocols.

• Support audits and inspections as required by regulatory agencies and company standards.

Communication & Collaboration

• Communicate effectively with Food & Beverage leadership, Casino Operations, Security, Facilities, Marketing, and other departments.

• Partner with culinary and restaurant leadership to ensure seamless guest experiences across all venues.

• Assist other Food & Beverage operations as business needs require.

• Provide operational updates, shift summaries, and performance feedback to leadership.

Operational Readiness

• Conduct opening, shift, and closing inspections of beverage outlets.

• Verify adequate inventory, equipment functionality, operating supplies, and staffing levels.

• Ensure bars and service stations are fully stocked and prepared for business demands.

• Monitor outlet appearance, cleanliness, organization, and overall operational readiness throughout each shift.