BEVERAGE SERVER- CASINO (FULL TIME)

Belterra Casino Resort; Florence (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Belterra Casino Resort seeks a Beverage Server to deliver outstanding service to guests and staff, serving food and drinks per Belterra standards. You will greet guests, upsell beverages, and share information about daily specials while maintaining a polished appearance and high sanitation standards.

Role requires familiarity with beverage and wine service, excellent customer service, and the ability to obtain Indiana ABC permits as needed.

Qualifications

• Familiarity with beverage and wine service.
• Excellent customer service skills.
• Must be at least 21 years old.
• Indiana ABC Permit or ability to obtain one.
• Typically 2 years of service experience.

Responsibilities

• Provides superior customer service to internal and external customers and employees.
• Acts as information center about Belterra Casino Resort services and facilities.
• Assists guests with beverage selection and demonstrates product knowledge.
• Ensures guest satisfaction through quality checks and responsiveness to complaints.
• Maintains a neat, sanitary appearance and adheres to safety standards.
• Performs inventories and other duties as assigned.

Skills

Bev & wine service

Customer service

21+ years old

License readiness

Two years service

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Beverage Server position is responsible for providing superior service to both the internal and external customer. The position is also responsible for serving food and beverages in accordance to Belterra Casino Resort standards.

The Beverage Server:

• Provides superior customer service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a "walking information center" by providing information on all aspects of Belterra Casino Resort & Spa services and facilities.
• Assists guests with beverage selection, demonstrating salesmanship with complete product knowledge.
• Ensures guest satisfaction through quality checks and responsiveness to guest complaints.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.

Qualifications

• Familiarity with beverage, and wine service
• Excellent customer service skills.
• Indiana ABC Permit (Liquor License) required.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.
• These skills and abilities are typically acquired through two (2) years' service experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.