BEVERAGE SERVER- CASINO (FULL TIME)

Boyd Gaming; Florence (AL); On-site; USD 24,000 - 30,000; Full time

Job summary

Boyd Gaming's Belterra Casino Resort & Spa in Indiana is seeking a Beverage Server to provide superior service to guests in a dynamic casino environment. You will serve beverages and food according to Belterra standards while maintaining a polished appearance.

Responsibilities include assisting guests with beverage selections, greeting guests, promoting daily specials, and ensuring guest satisfaction through timely service and cleanliness.

Qualifications

• Familiarity with beverage and wine service.
• Excellent customer service skills.
• Indiana ABC Permit (Liquor License) required.
• Must be able to obtain and maintain all applicable licenses/certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.
• Two years of service experience required.

Responsibilities

• Provides superior customer service to external and internal guests and staff.
• Serves beverages and food per Belterra Casino Resort standards.
• Assists guests with beverage selections using product knowledge.
• Greet guests promptly and inform them of daily specials and offerings.
• Maintains sanitation, safety, and a neat appearance.
• Anticipates guest needs and handles inquiries and requests.

Skills

Beverage service

Wine service

Customer service

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Beverage Server position is responsible for providing superior service to both the internal and external customer. The position is also responsible for serving food and beverages in accordance to Belterra Casino Resort standards.

The Beverage Server:

• Provides superior customer service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Also acts as a “walking information center” by providing information on all aspects of Belterra Casino Resort & Spa services and facilities.
• Assists guests with beverage selection, demonstrating salesmanship with complete product knowledge.
• Ensures guest satisfaction through quality checks and responsiveness to guest complaints.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.

Qualifications

• Familiarity with beverage, and wine service
• Excellent customer service skills.
• Indiana ABC Permit (Liquor License) required.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

• These skills and abilities are typically acquired through two (2) years’ service experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.