Beverage Server

JACK Entertainment; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jack Entertainment in Cleveland seeks a Beverage Supervisor to monitor daily team member and guest interactions across all beverage outlets and casino cocktail service. You will ensure prompt, friendly, courteous service while building guest relationships and maintaining high standards.

Requirements include 6 months beverage server experience, neat appearance, and ability to work varied shifts. English proficiency and teamwork are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• 6 months beverage server experience.
• Effective English communication, both verbal and written.
• Neat, professional appearance.
• Must be 21 years of age.
• Interactions with customers, public and co-workers.
• Teamwork with other staff members.

Responsibilities

• Monitor day-to-day team member/guest interactions of the Beverage Department.
• Oversee all public beverage outlets, service bars and casino cocktail service.
• Provide prompt, friendly and courteous service to guests.
• Build relationships with guests to improve the overall experience.
• Maintain consistent, high-quality service standards in the Beverage Department.
• Resolve customer complaints regarding beverage service and take action to resolve them.
• Perform other duties as requested by the Beverage Manager.
• Meet attendance guidelines and adhere to policies.

Skills

Independence

Stamina

Conflict resolution

Mobility

Lifting 50 lbs

Computer dexterity

English literacy

Multi-tasking

Communication skills

Shift flexibility

Education

High School Diploma or GED

Tools

Computer / POS system

Job description

Role Responsibilities

• Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department.
• Areas including all public beverage outlets, all service bars and all casino cocktail service.
• Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.
• Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.
• Ensures consistent, high-quality service standards are maintained in the Beverage Department.
• Builds relationships with our guests.
• Resolves customer complaints regarding beverage service and takes action to resolve complaints.
• Performs other duties as requested by the Beverage Manager.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Role Responsibilities

• Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department.
• Areas including all public beverage outlets, all service bars and all casino cocktail service.
• Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.
• Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.
• Ensures consistent, high-quality service standards are maintained in the Beverage Department.
• Builds relationships with our guests.
• Resolves customer complaints regarding beverage service and takes action to resolve complaints.
• Performs other duties as requested by the Beverage Manager.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education & Experience Requirements

• High School Diploma or GED required.
• Work requires 6 months previous beverage server experience.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires interactions with customers, public and co-workers.
• Work requires teamwork with other staff members.
• Must be 21 years of age.

License Requirements

• None