Beverage Mart Clerk - Mesa Dr

Goose-Cap-Enterprises; Houston (TX); On-site; USD 18,000 - 24,000; Full time

Job summary

Goose-Cap-Enterprises in Houston, TX seeks a Beverage Mart Clerk to assist customers, operate the register, and handle payments accurately while delivering friendly service.

Responsibilities include stocking, product knowledge of alcoholic beverages, complying with age-restriction laws, maintaining a clean workstation, and demonstrating strong interpersonal skills daily. The role is on-site with varied duties and a focus on customer satisfaction.

Qualifications

• TABC certified upon employment
• Must be 21 years of age
• Strong interpersonal/customer service skills

Responsibilities

• Waits on and assists customers; communicates product details and payment options
• Checks out purchases at the register; handles money and makes change accurately
• Counts down the register at shift end and prepares money for pickups
• Stocking and facing merchandise; updates displays and shelf organization
• Answers customer inquiries via phone and in person
• Maintains inventory, cleanliness, and product knowledge on alcoholic products

Skills

Customer service

Interpersonal skills

Job description

JOB BRIEF

Beverage Mart Clerks sell merchandise to customers and assist customers in obtaining merchandise. They will calculate and total purchases on a computerized cash register, collect money and make change, while providing superior customer service.

JOB DUTIES

• Waits on and assists customers. Orally communicates with customers and co-workers on products, prices, and methods of payment.
• Checkout customer purchases using register; handle Company funds in an efficient and accurate manner. Figures mathematical calculations assessing prices paid and change to be given; sacks customer purchases.
• Completes necessary paperwork to count down register (to end shift) and count money for periodic pick-ups.
• Checks in and prices newly received merchandise. Stocking and facing product on the shelves, displays, and in storage.
• Answers telephone for customer inquiries.
• Knows product identification, differences in product sizes, and where to resource product information and different alcoholic products available.
• Capable of suggestive selling and product merchandising.
• Maintains inventory control and determines stocking needs.
• Maintains cleanliness of work station, which includes sweeping the work area and dusting/rearranging product in the department.
• maintains current TABC Certificate
• Effectively handles customer inquiries and complaints as needed.
• Complies with state laws and Company policy regarding the sale of alcoholic beverages, tobacco products, lottery tickets and other age-restricted products where these items are sold.

Secondary Job Duties

• Comply with all company policies and procedures.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns and property defacement.
• Present favorable impression in dress, personal hygiene and business attitude.
• Performs Other duties as assigned by management.

QUALIFICATIONS

• TABC certified upon employment
• Must be 21 years of age.
• Strong interpersonal/customer service skills.

COMPETENCIES

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands

• Occasionally- Sitting, talking, climbing up to 6 foot height, and smelling.
• Frequently- Walking on tile/concrete, carrying up to 50 lbs., pushing and pulling up to 150 lbs., lifting up to 50 lbs., balancing, stooping, kneeling, crouching, manual dexterity, and reaching waist/overhead level.
• Continuously- Standing on tile/concrete, reaching, seeing, and hearing.

Safety Risk Factors

• Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, nuisance dust, fumes, sprays, and cleaning solutions.
• Frequently-Twisting of back and neck, and hazardous equipment.