Beverage Equipment Support Specialist

S&D Coffee; Concord (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A beverage service company in Concord, North Carolina, is seeking a Beverage Service Advisor who is responsible for managing customer relationships and providing equipment maintenance support. The ideal candidate will have at least 2 years of customer service experience and strong communication skills. Responsibilities include handling service requests, coordinating repairs, and maintaining work logs. Candidates should be willing to work as part of a team and participate in on-call rotations as necessary.

Qualifications

• 2+ years' experience in a customer service setting, preferably via phone.
• Excellent written, verbal communication, attention to detail, and interpersonal skills.
• Intermediate knowledge of basic Windows software applications.

Responsibilities

• Manage customer and technician relationships, being accountable for decisions.
• Handle service requests and maintain detailed work logs.
• Coordinate repairs and replacements, and follow through until service is provided.

Skills

Customer service experience

Verbal communication

Problem-solving skills

Attention to detail

Team collaboration

Education

Associate’s Degree or equivalent

Tools

NetSuite

Windows software applications (Word, Excel)

Job description

A beverage service company in Concord, North Carolina, is seeking a Beverage Service Advisor who is responsible for managing customer relationships and providing equipment maintenance support. The ideal candidate will have at least 2 years of customer service experience and strong communication skills. Responsibilities include handling service requests, coordinating repairs, and maintaining work logs. Candidates should be willing to work as part of a team and participate in on-call rotations as necessary.