Beverage - Cocktail Server - 2nd Shift

Full House Resorts, Inc; Waukegan (IL); On-site; USD 13,087 - 20,664; Full time

Benefits offered by this job

Medical, Dental, Vision

401K: Matches 50% of your contribution

Tuition Reimbursement

Ventra Program

Family Dinners

Job summary

Full House Resorts, Inc in Waukegan, IL is seeking a friendly casino cocktail server to deliver exceptional guest service in a fast-paced gaming environment. You’ll engage with a diverse clientele, manage multiple tables, and uphold the highest standards of professionalism and safety.

You will take and relay beverage orders, carry trays, process payments, balance cash, and assist with bar inventory while maintaining a welcoming atmosphere for guests from arrival to departure.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Experience in guest services or hospitality is preferred but not required.
• Ability to juggle orders, payments, and multiple tasks in a busy setting.

Responsibilities

• Greet guests and deliver beverages in a timely manner.
• Take and relay beverage orders, process payments, and balance cash.
• Maintain bar inventory and organize the server room.
• Provide excellent external and internal guest service and upsell when appropriate.

Skills

Communication skills

Customer service

Teamwork

Cash handling

Upselling

Multitasking

Tools

POS systems

Job description

Who We Are

Our mission is to be Waukegan's top gaming and entertainment hub, renowned for our exceptional hospitality and guest experience. We prioritize our team's development and well-being, offering career advancement opportunities, and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence, we're on the lookout for adaptable, coachable individuals who share our passion for hospitality.

Job Details

Join us for a journey of growth and success in Lake County’s fastest-growing industry.

Who We Are Looking For

The ideal candidate for a casino cocktail server is friendly, approachable, and attentive, with a passion for providing excellent customer service. Strong communication skills, a positive attitude, and the ability to engage with a diverse clientele are essential. Demonstrates openness to feedback and direction, with the ability to adapt and improve based on guidance. The candidate should be able to maintain a professional demeanor, handle cash transactions accurately, and work efficiently as part of a team. Previous experience in a hospitality or customer service role is preferred but not required.

Job Titles Similar To This Role Include

• Beverage Attendant
• Waitress/Waiter

What Is Expected Of You

In this role, you'll handle a range of duties focused on guest service and operational efficiency. Candidates should be able to multitask effectively in a lively and fast-paced environment while delivering drinks to guests in a timely manner. This includes processing payments accurately, maintaining inventory by stocking and organizing the cocktail server room, and providing excellent external and internal guest service. You'll greet guests warmly, take and relay beverage orders, and maintain knowledge of our bar's offerings. Other responsibilities include carrying trays of beverages, ensuring cleanliness, and staying attentive to guest needs and safety. Flexibility to perform additional tasks as assigned by management is also essential.

Experience You Will Need

• Excellent communication and interpersonal skills are crucial. You should be friendly, approachable, and able to handle a variety of customer requests and complaints with ease
• You’ll need to juggle several tables, manage drink orders, and handle payments efficiently, all while keeping a positive attitude.
• Experience with cash registers or point-of-sale (POS) systems is often required. Accuracy in handling cash and processing payments is essential.
• Upselling and suggesting drinks can boost your tips and help meet sales targets. Being able to recommend popular or high-margin items is a plus.
• Carrying and balancing trays
• Walking throughout shifts in approved footwear
• Ability to excel in high-volume, stressful environments
• Ability to work well in a team

Physical Requirements

• Carry and balance trays of beverages
• Lift up to 25-30 lbs
• Stand for long periods
• Navigate crowded spaces
• Flexibility in bending and reaching
• Adaptability to casino conditions, including:
• Bright lights
• Noise

Certificates, Licenses, Registrations

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits / Perks

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution.
• Educational Tuition Reimbursement
• Ventra Program, EAP programs, etc.
• Family Dinners

Salary Range

• $9.50-$15.00 + Tips

Company Statement On EOAA

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.