Beverage Bartender

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 15,000 - 22,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Beverage Bartender to provide friendly service at the bar, prepare and pour drinks with proper portions, and follow company policies. The role requires clear English communication and the ability to work in a fast-paced casino environment.

Essential duties include mixing drinks, handling payments, counting the cash bank at start and end of shifts, maintaining a clean bar, restocking supplies, and ensuring excellent customer service.

Qualifications

• Must be 18 years of age or older.
• High school diploma or its equivalency required.
• Three (3) years previous bartending experience required.
• Previous customer service experience required.
• Knowledge of operating a cash register is required.
• Ability to operate equipment: juice guns, cutting boards, soda guns, ice machines, mixers, pourers, knives and related bartending tools.

Responsibilities

• Prepare drinks with proper portions and ingredients.
• Mix drinks and collect payment from guests.
• Count bank at the beginning and end of shift and complete paperwork.
• Must communicate clearly in English with guests.
• Maintain bar area, restock supplies, and assist with cleaning.
• Provide exceptional customer service and adhere to policies.

Skills

Bartending

Customer service

Cash handling

Communication

Education

High school diploma

Tools

Cash register

Juice guns

Soda guns

Ice machines

Mixers

Pourers

Job description

The Beverage Bartender will provide friendly, excellent service to every customer who approaches the bar while preparing and pouring drinks for customers and beverage servers. The bartender will prepare drinks with proper portions and ingredients. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• 1. Prepare drinks with proper portions and ingredients.
• 2. Mix drinks and collect payment from guests.
• 3. Count bank at the beginning of shift to verify necessary amounts. Count bank at the end of shift, separating room charges and comp tickets, completing paperwork. Requires mathematical skills and writing ability.
• 4. Ability to take beverage orders from customers of the bar requires ability to communicate clearly in English.
• 5. Clean bar area including wiping down bar and picking up trash. Restock supplies during slow periods, including lifting, bending, and reaching.
• 6. Lift bar top to enter/leave bar work area (approximately 15 pounds) or bending under to access area behind bar.
• 7. Must be able to work within a narrow space – approx. 4.5 ft. wide behind bar.
• 8. Address guests with a pleasant nature at all times.
• 9. Acquire knowledge of the casino layout and the ability to give proper directions.
• 10. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 11. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 12. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 13. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 14. Attend all necessary meetings.
• 15. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

OTHER RESPONSIBILITIES

• 1. Operating dishwasher to clean glasses and storing when clean.
• 2. Prepare garnishes at end of shift as well as when needed; may include cutting/ slicing fruit and similar duties.
• 3. Carrying glass racks which are approximately ten (10) to fifteen (15) pounds each.
• 4. Keeping bar stocked; beer, liquors, wines, etc., includes lifting, bending and reaching.

QUALIFICATIONS/REQUIREMENTS

Education/Experience

• 1. Must be 18 years of age or older upon employment.
• 2. High school diploma or its equivalency required.
• 3. Three (3) years previous bartending experience required.
• 4. Previous customer service experience required.
• 5. Knowledge of operating a cash register is required.
• 6. Ability to operate the following equipment: juice guns, cutting boards, soda guns, ice machines, mixers, pourers, knives, coffee machines, non‑alcoholic frozen drink machines, ice tea machines and other necessary equipment.

Language Skills and Reasoning Ability

• 1. Must possess excellent communication skills.
• 2. Ability to write routine correspondence and to speak effectively to the public, 3. Employees and customers.
• 3. Must have the ability to deal effectively and interact well with the customers and employees.
• 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk, and move through all areas of the casino.

2. Maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $10.70 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well‑being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SGC!