Bessemer Personal Banker

Hispanic Alliance for Career Enhancement; Greensboro (NC); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading financial services company is seeking an Associate Personal Banker for their National Branch Network. The role focuses on delivering exceptional customer service, assisting with account management, and building strong customer relationships. Candidates should have customer interaction experience and be prepared for a role that involves compliance with banking regulations. The position is based in Greensboro, NC, with a commitment to inclusivity and career growth.

Qualifications

• 6+ months of customer interaction experience required.

Responsibilities

• Deliver exceptional customer experience through proactive outreach.
• Assist customers with account openings and service requests.
• Engage with customers to build relationships.

Skills

Customer Service

Proactive Outreach

Relationship Building

Job description

Why Wells Fargo:

At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is about finding elements that help you thrive, in one place. Living the Well Life means support in life, not just work, with benefits, competitive pay, and programs for work-life balance and well-being. Join us and be part of a top-ranked employer recognized for career growth and inclusivity.

About this role:

We are seeking an Associate Personal Banker (SAFE) for our National Branch Network within the Consumer, Small & Business Banking division. Learn more about our career areas at wellsfargojobs.com.

In this role you will:

1. Deliver exceptional customer experience by building relationships through proactive outreach and proposing suitable products, services, and digital solutions.
2. Assist customers with account openings, service requests, and credit applications.
3. Follow directions from managers and exercise judgment within policies.
4. Develop understanding of bank products to meet customer needs.
5. Engage with customers to demonstrate care and build relationships.
6. Offer appropriate bank products and refer customers to specialists as needed.
7. This SAFE position involves customer contact and may include offering/negotiating terms or taking applications for dwelling secured transactions, requiring compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations. Employment depends on meeting these requirements and passing background checks. It also requires meeting Loan Originator requirements under Regulation Z (LO).

Required Qualifications:

• 6+ months of customer interaction experience, demonstrated through work, training, military service, or education.

Desired Qualifications:

• Customer service experience with complex transactions.
• Proactive outreach via phone or email.
• Ability to educate customers on mobile banking and technology.
• Experience building strong customer relationships and working in teams.
• Ability to identify potential fraud or risky accounts and act accordingly.
• Relevant military experience, including personnel benefits, orders, transitions, or recruiting.
• Proficient in sourcing and maintaining customer and colleague relationships.
• Support in resolving or escalating concerns or complaints.

Job Expectations:

• Availability to work most Saturdays.
• Manage cash drawer, handle cash, and complete service tasks.
• This position requires SAFE registration post-employment. Wells Fargo will facilitate registration through the NMLS system. Candidates must meet qualification standards, including financial responsibility and background checks. This role is not eligible for Visa sponsorship.

Posting Location:

• Bessemer Avenue: 926 E Bessemer Ave, Greensboro NC 27405

Posting End Date:

• 16 May 2025
• *Job posting may close early due to high applicant volume.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Employees are expected to uphold risk management and compliance standards, including adherence to policies, proactive risk monitoring, and decision-making aligned with our risk appetite.

Additional Information:

Applicants in Canada and those requiring accommodations can find more info and request support via our specified channels.

We maintain a drug-free workplace and adhere to our Drug and Alcohol Policy.

Wells Fargo requires honest self-representation during the hiring process and prohibits unauthorized recordings.