Bespoke Designer | Jewelry Sales Specialist

Frank Darling - We're Hiring!; San Francisco (CA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Equity Compensation

Insurance (Medical & Dental)

401k

Paid Time Off

Performance-Based Bonuses

Disability and Life Insurance

Pre-Tax Commuter Benefits

Employee Discounts

Job summary

Frank Darling, a female-founded fine jewelry brand, seeks a Diamond Jewelry Sales Specialist for an on-site SF role. You will guide clients through diamond selection, translate inspiration into design, and create a confident, seamless buying experience from first hello to final sparkle.

Responsibilities include guiding stone choices, evaluating diamonds, and collaborating with our gemologist to source and present pieces.

Qualifications

• Strong knowledge of fine jewelry styles and trends.
• 2+ years of sales experience in jewelry or bridal.
• Excellent communication skills and high empathy.
• Ability to multitask and manage many client requests.
• GIA Degree is a plus, but not required.

Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Provide feedback on diamonds clients select from our website.
• Provide real-time diamond recommendations while chatting on the phone or website.
• Advise clients on the four C's and on lab-grown vs natural diamonds vs Moissanite.
• Advise on ring selection details (prongs, bands, setting, wedding band).
• Build client confidence in their lifelong purchase.
• Meet sales goals and close sales efficiently.
• Show diamonds over video chat and in person, outlining differences of options.
• Work with the house gemologist to source and present diamonds.
• Maintain and nurture client relationships as the main contact for sales.

Skills

Fine jewelry knowledge

Sales experience

Excellent communication

Empathy and professionalism

Multitasking

Attention to detail

Education

GIA Degree

Tools

Adobe Illustrator

Job description

Job Description

Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.

We’re looking for a Diamond Jewelry Sales Specialist to join our team on-site. You’ll work closely with clients during one of the biggest moments of their lives—guiding diamond selection, translating inspiration into design, and creating a seamless, confidence-building experience from first hello to final sparkle.

Key Duties and Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone and finalizing the ring purchase.
• Confidently provide feedback on the diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or on the website.
• Advise clients on the four c's
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection
• Empower clients to feel confident in their once-in-a-lifetime purchase
• Meet sales goals and close sales efficiently
• Show diamonds over video chat and in person, and articulate the differences between different options
• Work with the house gemologist to source, select, and present diamonds
• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once
• 2+ years of sales experience in jewelry or bridal
• Extremely detail-oriented
• Excellent communication skills
• GIA Degree a plus, but not required
• Jewelry fabrication or design experience is a plus, but not required
• Adobe Illustrator experience is a plus, but not required

Job Details

• Full-time on-site role located in San Francisco
• Office hours are 10AM to 6PM
• Available schedules: Thursday - Monday
• Salary: Starts at 60K + quota-based bonus structure

Benefits

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical and dental insurance kicks in on the first day of your first full month!
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge
• Performance-Based Bonuses. Monthly bonus for achieving sales targets
• Disability and Life Insurance.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.