BERT OGDEN HARLINGEN KIA INTERNET REPRESENTATIVE

Fiesta Chevrolet; Harlingen (TX); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid vacation

401(k)

Vision insurance

Dental insurance

Medical insurance

Résumé du poste

Fiesta Chevrolet in Harlingen, TX is seeking an Internet Representative for our Business Development Center. You will respond promptly to online and other inquiries, engage prospects, and convert leads into scheduled showroom appointments, providing accurate vehicle information and a professional first impression.

You will maintain customer records in the CRM, follow up consistently, and pursue equity mining and service-to-sales opportunities while meeting monthly activity targets.

Qualifications

• College degree preferred but not required.
• Experience in a customer-facing role is a plus.
• Familiarity with dealership software and digital tools is beneficial.
• Strong data entry and typing accuracy.
• Excellent attention to detail and multitasking ability.

Responsabilités

• Respond to internet leads, phone calls, texts, emails, and chat inquiries promptly.
• Provide vehicle information and answer questions to advance next steps.
• Schedule, confirm, and follow up on sales appointments and showings.
• Maintain accurate customer information and notes in the CRM.
• Follow up with buyers, leads, and service opportunities as needed.
• Use approved templates to ensure consistent communication.
• Send appointment reminders and share necessary links and options.
• Monitor messaging platforms and push scheduled appointments to the CRM.
• Support equity mining and service-to-sales opportunities.
• Meet monthly activity and performance targets.
• Complete OEM Internet Representative certification and ongoing training.

Connaissances

Microsoft Office Suite

Data entry

Typing

Attention to detail

Communication skills

Multitasking

Formation

College degree preferable

Experience in similar role

Outils

CRM systems

Office tools

Description du poste

Description

SUMMARY

The Internet Representative supports the dealership’s Business Development Center by responding promptly to online, phone, text, email, and chat inquiries, engaging prospective customers, and converting leads into scheduled showroom appointments. This role is responsible for delivering a professional first impression, providing accurate vehicle and dealership information, maintaining consistent follow‑up, updating customer records in the CRM, and helping create a positive customer experience from initial contact through appointment confirmation.

ESSENTIAL DUTIES

• Respond to internet leads, phone calls, texts, emails, and chat inquiries in a timely and professional manner.
• Contact prospective customers to answer questions, provide vehicle information, confirm inventory availability, discuss pricing or incentives when appropriate, and encourage next steps.
• Schedule, confirm, and follow up on sales appointments, including no-show appointments and unsold opportunities.
• Maintain accurate customer information, communication notes, appointment details, and follow-up activity in the CRM and related dealership systems.
• Conduct inbound and outbound follow‑up calls for internet leads, phone inquiries, prior showroom visits, service customers, anniversary contacts, birthday follow‑ups, and buy‑back opportunities.
• Use approved scripts, email templates, text messages, and dealership resources to provide clear communication and consistent customer experience.
• Send appointment reminders, dealership direction links, vehicle information, inventory links, credit application options, and other helpful resources as needed.
• Monitor and respond to Gubagoo, Facebook Messenger, and virtual retail notifications; collect customer contact information and push appointments to the CRM when scheduled.
• Support equity mining and service‑to‑sales opportunities by contacting customers and identifying potential vehicle purchase or trade‑in interest.
• Meet monthly activity and performance expectations, including appointment‑setting, shown appointments, sold units, calls, texts, and emails.
• Complete required OEM Internet Representative certification and participate in ongoing training to stay current on dealership processes, products, promotions, and customer service standards.
• Other duties as assigned

Requirements

QUALIFICATIONS

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong data entry and typing skills with a high level of accuracy.
• Excellent attention to detail and ability to manage multiple tasks efficiently.
• Basic understanding of relevant tools or concepts depending on the specific role.
• Strong organizational and communication skills

EDUCATION and/or EXPERIENCE

• A college degree in a related field is preferable but not required.
• Previous experience in a similar role or industry is a plus.
• Familiarity with digital tools, platforms, or industry‑specific software is beneficial.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands to finger, handle, or feel.
• Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with managers and employees.
• Prolonged periods of sitting.
• Must be able to lift up to 20 pounds at times.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Texas Driver's License

OTHER REQUIREMENTS

• Pass Background Check
• Pass Drug Test
• Must be 21 Years-Old or older

EMPLOYMENT BENEFITS INCLUDE

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance