BERT OGDEN EDINBURG MAZDA SERVICE ADVISOR

Bert Ogden Auto Group; Edinburg (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team in Edinburg. This full-time role involves engaging with customers to address their concerns, providing timely updates on vehicle services, and ensuring satisfaction with the work performed. The ideal candidate will possess strong communication skills and a solid understanding of automotive repair techniques. If you're passionate about customer service and eager to work in a dynamic environment, this opportunity is perfect for you. Join a team where your contributions make a significant impact in the automotive service industry.

Qualifications

• Knowledge of automotive repair techniques and tools.
• Ability to manage multiple priorities and maintain records.

Responsibilities

• Answer customer inquiries with high attention to detail.
• Coordinate vehicle delivery and follow up on customer satisfaction.

Skills

Customer Service

Attention to Detail

Automotive Knowledge

Communication Skills

Ability to Learn

Time Management

Education

Valid Driver's License

21 years old or older

Tools

Dealer Management System

MS Office

Outlook

Hand Power Tools

Automotive Test Equipment

Job description

BERT OGDEN EDINBURG MAZDA SERVICE ADVISOR

Join to apply for the BERT OGDEN EDINBURG MAZDA SERVICE ADVISOR role at Bert Ogden Auto Group

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Description

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office

Qualifications
Must have and maintain a valid driver’s license and an acceptable and safe driving record.
Must be 21 years old or older.
Must be able to pass a drug test screening.
Must be able to pass a background screening check.
BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing