Berenjak Server Captain - Soho House Chicago

Soho House & Co; Chicago (IL); On-site; USD 43,733,000 - 62,287,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Career Development

Job summary

Soho House Chicago is seeking a Server Captain to supervise service during shifts and events, and to elevate the dining experience while ensuring guest satisfaction and adherence to Soho House Standards.

The role requires 3+ years of leadership in fast-paced dining, strong customer service, and flexibility for weekends and holidays. You will work with FOH/BOH teams, enter orders via POS, and support management throughout service.

Qualifications

• 3+ years leadership experience and ability to influence on the floor.
• Thrives in fast-paced, high-volume environments; stays calm and solves problems under pressure.
• Hospitable, approachable and passionate about customer service.
• Demonstrates competency per Club School training.
• Flexible shifts, including weekends/holidays.
• Works well in team and autonomously.
• POS knowledge; tips certification.

Responsibilities

• Support management to ensure service quality and report on staff performance.
• Collaborate with F&B leaders to onboard new staff and ensure breaks.
• Maintain professional relationships with staff and management.
• Elevate dining experience with recommendations and service.
• Communicate allergies and risk to management.
• Finalize shift reports and obtain sign-off.
• Follow health, safety, and company policies.
• Handle guest requests and provide alternatives.
• Oversee plating and assist runners.
• Clean and stock server area.
• Perform other duties as assigned.

Skills

Leadership

Calm under pressure

Customer service

Training competency

Flexible scheduling

Teamwork

POS knowledge

Job description

We're excited to bring Berenjak to Chicago. Inspired by the beloved neighborhood kebab houses of Tehran, Berenjak is a place where incredible food, genuine hospitality, and bringing people together around the table are at the heart of everything we do. As we prepare to open our doors, we're looking for passionate, and dedicated people to join our founding team. Whether you're welcoming guests, crafting memorable dining experiences, or working behind the scenes, every role is an important part of creating a restaurant where both our guests and our team feel truly cared for.

The role…

At Soho House, a Server Captain is responsible for supervising the team during service and events and positively influencing the team to execute effective and efficient service. Understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server Captain maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

• Act as extension of the management team by providing support to the operations/events and staff to make decisions and report back to management on staff performance, feedback and overall review of service
• Partner with F&B leaders to ensure new team members are completing on-boarding checklist, all servers are taking breaks as well as create systems and put process in place to better support a more efficient and effective experience for staff and members/guests
• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
• Complete all check out reports at the end of each shift and have it double checked and signed by management
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests as well as assist runners and bussers when possible with expo and service bar tickets to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• Minimum of 3+ years of experience and proven leader with exceptional skills to influence others on the floor
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 20 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$18.50—$18.50 USD