Benefits Staff Assistant

RPMGlobal; Oak Brook (IL); Hybrid; USD 43,000 - 48,000; Full time

Benefits offered by this job

Pension benefits

Medical and dental insurance

35-hour work week with remote day

Paid vacation

Paid sick leave

12–13 paid holidays

Tuition reimbursement

Business casual attire

Job summary

RPMGlobal in Oak Brook, IL is seeking an administrative assistant to support the Benefits department and manage refunds processing. The role involves handling Termination Forms, Refund Applications, and Retirement Applications as needed.

You will contact IMRF departments and external parties to resolve issues, prepare both freeform and template letters, and create monthly department reports for management review. A 35-hour work week with one remote day per week is offered.

Qualifications

• Associates degree (AA) or equivalent from a two-year college or technical school, or 1-2 years related experience.
• Proficient in Microsoft Office Suite; ability to learn and use new systems.

Responsibilities

• Enter Termination Forms, Refund Applications, Voluntary Additional Refund Applications, and Retirement Applications as necessary.
• Process incoming packages/general requests/child cases such as banking workflows, etc.
• Contact other IMRF departments to obtain information and resolve issues preventing automated refunds; assist other departments to process refunds manually when needed.
• Contact employers, members, and financial institutions to resolve conditions hindering automated refunds; process refunds manually when required.
• Prepare letters (freeform and templates) and any overnight or certified mailings; maintain department communications.
• Interpret statistics and facts for senior management to prepare correspondence for the Benefit Review Committee.
• Provide support to Benefits Department examiner staff as requested and maintain Work Manager and pending claim lists.
• Create and utilize monthly system reports to prepare department reports for Benefits.

Job description

Internal applicants must apply by 9/11/2026

Summary

This position provides administrative support to the Benefits department along with primary responsibility for processing Separation Refunds and Voluntary Additional Refunds. This position reports directly to the Benefits Supervisor.

Essential Duties and Responsibilities

• Entry of Termination Forms, Refund Applications, Voluntary Additional Refund Applications, and Retirement Applications (as necessary).
• Process incoming packages/general requests/child cases such as (banking workflows, ect)
• Contact other IMRF departments to obtain information, and request assistance to resolve internal conditions preventing automated payment of refunds. Assist other departments to process manually any refund that cannot be paid systematically.
• Contact employers, members, and financial institutions to resolve external pending conditions preventing automated payment of refunds. Process manually any refund that cannot be paid systematically.
• Support the Department by preparing both freeform and template letters as needed.
• Prepare any other overnight and certified mailings as necessary.
• Interpret statistics and facts for senior management to prepare correspondence for the Benefit Review Committee.
• Provide support to the Benefits Department examiner staff as requested.
• Maintain a work in progress that meets the service goals established by the Benefits Manager including daily maintenance of Work Manager, pending claim lists, work queues, etc.
• Maintain information as needed to provide senior management and the Board with a report of Benefit Review Activities.
• Create and utilize monthly system reports to prepare department reports for the Benefits
• Manage, Fax/Upload Reciprocal Certifications to reciprocal funds.
• Assigned as the Key User for the Benefits department to obtain office supplies and make purchase requisitions for business materials.
• Other duties that may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily using the various technologies provided for executing tasks. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Computer skills required.

Education and/or Experience

Associates degree (AA) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Must be proficient in the use of the Microsoft Office Suite. Must also have the ability and computer literacy to learn and use new and evolving systems necessary to execute essential duties and tasks

Benefits and Salary

The expected annual salary range for this role is $43,323 - $47,655. Please note the salary information is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The range listed is just one component of IMRF's total compensation package for employees.

Other factors include the following benefits:

• Pension, death, and disability benefits as a member of IMRF
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday-Friday. Ability to work one day remote, per week.
• Paid vacation, paid sick, 12-13 paid holidays and 2 personal days
• Tuition reimbursement
• Business casual attire