Benefits Specialist

The Bachrach Group; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Paid holidays

Job summary

The Bachrach Group is seeking a SNAP Specialist fluent in English and Russian to join its Benefits Access team in New York City. The role involves outreach, client education, and assisting applicants with SNAP enrollment, with hybrid work between Forest Hills and Manhattan offices and occasional partner-site visits.

Open to entry level candidates with training provided. Flexible travel to community partners and strong data/documentation skills will help ensure accurate processing in Salesforce

Qualifications

• Fluency in English and Russian required.
• Experience or training in SNAP or public benefits a plus.

Responsibilities

• Educate clients on SNAP eligibility and benefits.
• Assist with SNAP applications and enrollment.
• Conduct outreach to community partners and events.
• Educate on documentation and eligibility requirements.
• Maintain records in Salesforce and internal systems.

Skills

English

Russian

Education

High School Diploma

Bachelor’s Degree preferred

Job description

SNAP Specialist (fluent in English and Russian)

Location:Forest Hills, Queens & Financial District, Manhattan - split time

Schedule:Hybrid – 3–4 days onsite

Status:Full-Time | 40 hours per week

FLSA:Non-Exempt

Open to entry level candidates - client is willing to train

Fluent in English and Russian

Overview

A nonprofit social services organization dedicated to supporting underserved communities across New York City is seeking a fluent English and Russian speaking,SNAP Specialistto join its Benefits Access team.

This role focuses on helping individuals and families access theSupplemental Nutrition Assistance Program (SNAP)by conducting outreach, educating community members, and assisting with the application and enrollment process.

The position is currentlyhybrid, with time split between offices inForest Hills, Queens, and the Financial District in Manhattan, as well as occasional travel to community partner locations across NYC.

Key Responsibilities

• Conduct outreach to community organizations, food programs, and partner agencies to provide education on SNAP eligibility and services
• Educate individuals and families about SNAP and other available public benefits
• Screen and assess potential applicants for SNAP eligibility
• Assist clients with SNAP applications using online platforms such asAccess HRA
• Provide guidance on required documentation and eligibility requirements
• Support clients through the application process and assist with case follow-ups when necessary
• Assist SNAP participants withrecertifications, case updates, and periodic reporting requirements
• Advocate for clients in disputed or complex cases
• Participate in community outreach events, fairs, and informational sessions
• Connect clients with additional benefits and resources, including:
• Free tax preparation services
• Health insurance programs
• HEAP
• NYC Care
• WIC
• Maintain accurate documentation of services inSalesforce and other internal tracking systems
• Collaborate with staff across departments and partner organizations
• Perform additional duties as needed

Core Competencies

• Cultural competency and sensitivity when working with diverse and low-income communities
• Strong communication and interpersonal skills
• Excellent customer service and client support abilities
• Strong attention to detail when handling applications and documentation
• Comfort using online systems, databases, and web-based applications
• Ability to educate groups and conduct presentations
• Ability to help clients navigate barriers while adhering to local, state, and federal guidelines
• Strong organizational and data entry skills

Qualifications

• High School Diploma required; Bachelor’s Degree preferred
• Fluency in Russian and English required
• Background in Public Health, Public Administration, Human Services, or a related field preferred
• Experience working with low-income or immigrant communities preferred
• Knowledge of government benefits programs is a plus
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Paid holidays

NY Headquarters
1430 Broadway, 13th Floor
New York, New York 10018