Benefits Specialist

NICE; Hoboken (NJ); On-site; USD 90,000 - 110,000; Full time

Job summary

NiCE is seeking an experienced Benefits Administrator to support the Americas region. You will be the primary contact for benefits questions, manage complex leaves, and coordinate with vendors, payroll, and AP to ensure accurate billing and compliance.

A bachelor's degree in HR or related field is required, with 5+ years in benefits administration and strong regulatory knowledge. Join a high-energy team focused on delivering top-tier benefits programs and a positive employee experience across

Qualifications

• 5+ years of benefits administration experience.
• Knowledge of federal and state benefits regulations.
• Ability to communicate and influence across all levels.

Responsibilities

• Main point of contact for employee benefits questions and issues.
• Manage end-to-end leave of absence administration (FMLA, ADA, state/local leaves).
• Oversee disability claims, payroll deductions, and pay reconciliation related to leaves.
• Review monthly benefits invoices for accuracy and timely payment.
• Maintain and present the New Employee Orientation benefits presentation.
• Assist in open enrollment processes and coordinate with vendors and payroll.
• Interface with Accounts Payable to ensure proper billing documentation.
• Provide input on new programs and cost-effective improvements.
• Ensure compliance with regulations and vendor contracts.
• Collaborate with Payroll to ensure correct benefit deductions.

Skills

Benefits administration

Regulatory compliance

Employee communications

Project management

Attention to detail

Education

Bachelor's in HR or related field

Tools

ADP Vantage

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

This role will assist the Americas’ Director of Compensation and Benefits in supporting the benefits portfolio for NiCE. The role will assist employees with their benefits issues and concerns as well as interface with our Benefits Consultants and Vendors to anticipate issues and proactively address them. This individual will play a key role in the employee experience for all regional employees.

Responsibilities:

• Main point of contact for employee benefits questions and issues for NiCE employees. Ability to collaborate with others to find creative solutions to issues
• Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims, while serving as the primary owner for all disability and leave-related payroll processing, benefit deductions, and pay reconciliation activities
• Review NiCE’s monthly benefits invoices for accuracy to ensure the correct amounts are paid
• Maintain the New Employee Orientation (NEO) benefits presentation and present to employees as needed
• Assist in all aspects of the open enrollment process to ensure changes are communicated to the vendors and payroll department in a timely manner
• Interface with NiCE’s Accounts Payable department to ensure all billing documentation has been reviewed and provided so that payments are made promptly
• Proactively provide input and make recommendations for new programs and ways to improve existing
• Maintain knowledge and understanding of federal and state regulations, ensuring compliance of programs and practices
• Assist in reviewing proposals from vendors to ensure top-notch benefits programs while maintaining a cost efficient
• Interface with Payroll team to ensure correct employee deductions for all benefits, and collaborate to resolve any issues

MustHave:

• 5+ years’ experience in benefits administration, preferably in the high-tech employer space
• Demonstrate knowledge and understanding of principles and practices of benefits and regulatory and compliance issues on the Federal and State level.
• Ability to empathize and partner with employees to assist them with getting all potential value from the NiCE benefits portfolio.
• Proven ability to effectively communicate and influence at all levels of the employee benefits process.
• “Hands on” with strong attention to detail
• Strong project management skills
• High energy, proactive, passionate
• Experience with ADP Vantage is a plus

A bachelor's degree in human resources, education or similar field or equivalent.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.