Benefits Specialist

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA

EAP

Paid time off

401(k) with company match

Shift differential pay

Discretionary bonus opportunities

Job summary

Wind Creek Chicago Southland is seeking a Benefits Specialist to administer all leave programs, enroll new employees, and maintain benefits records. The role involves handling FMLA, HIPAA, and employee communications while coordinating with the Director of Compensation and Benefits.

The position requires strong customer service skills, qualification in benefits administration, and willingness to work irregular hours with possible travel.

Qualifications

• High school diploma or GED or equivalent.
• Two years of benefits administration experience with FMLA and insurance plans.
• Excellent verbal and written communication skills.
• Experience with Microsoft Dynamics GP is preferred.
• Proficiency in Excel and Word Windows.

Responsibilities

• Administers all aspects of leave programs and policies per federal/state laws.
• Coordinates medical information and HIPAA/privacy compliance.
• Maintains contact with employees on leave and coordinates return to work.
• Delivers high-quality customer service to employees.
• Documents all calls and communicates employee needs to relevant parties.
• Creates and maintains benefits files; updates as needed.
• Contacts carrier representatives for issue resolution.
• Ensures accuracy of benefits enrollments in admin and payroll systems.
• Updates employee intranet with current information.
• Tracks COBRA notices/payments and issues notices when needed.
• D delivers benefits information at New Hire Orientation weekly.
• Assists Compensation and Benefits management as requested.
• Other duties as assigned.

Skills

Verbal & written communication

Excel

Database & trend analysis

Word / Windows proficiency

Flexibility with hours

Travel willingness

Licensure eligibility (Illinois Gaming

Education

Bachelor's Degree + 2 years benefits administration

Associate's Degree + 4 years benefits administration

Tools

Microsoft Dynamics GP

Job description

Job Overview

The Benefits Specialist will answer incoming calls and communicate with employees regarding benefits, status of claims and policies. This individual will process and administer all leave of absence requests and disability paperwork: medical, personal, administrative, and FMLA, enroll new employees for benefits and maintain a comprehensive benefits file on all employees. This individual will report to and work closely with the Director of Compensation and Benefits. Perform complex administrative duties following established procedures in group life, medical, dental, vision, short and long term disability, and retirement plans.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Administers all aspects of leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, etc.)
• Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed
• Maintains appropriate contact with all employees on leave to ensure all relevant completed medical documentation is submitted for timely review and coordinates all aspects of return to work
• Excellent Customer Service skills
• Must be focused on and interested in delivering high quality service to employees
• Documents all calls and communicates employee needs to appropriate parties. Follows up and completes all work originating from employee phone calls, in-person, or on-line communication
• Creates and maintains benefits file on every employee. Updates information as necessary or required from in-person requests and on-line request for changes/updates
• Contact carrier representatives to assist with the resolution of administrative problems and various questions or concerns
• Maintains benefit-related manuals and materials
• Ensures the accuracy of all benefits enrollments in the benefits administration system and payroll system to provide vendors with accurate eligibility information.
• Updates the information on the employee 'intranet' site to ensure accuracy
• Tracks activities of COBRA vendor to ensure notices are timely sent, track employee COBRA payments. Issue manual COBRA notices when necessary
• Ensures the documentation/applications/certificate of health of medical, dental, vision and optional insurance products are accurate, complete and submitted to carriers
• Delivers benefits information at New Hire Orientation on a weekly basis
• Assist the Management Team of Compensation and Benefits as requested or assigned
• Other duties and responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Bachelor's Degree with two (2) years’ experience directly working with the administration of employee benefits, FMLA policies and procedures and insurance policies such as, group life, medical, dental, vision, short and long term disability, and retirement plans from a mid-size company- required
• OR an Associate's Degree with four (4) years’ experience directly working with the administration of employee benefits, FMLA policies and procedures and insurance policies such as, group life, medical, dental, vision, short and long term disability, and retirement plans from a mid-size company- required
• Outstanding verbal and written skills- required
• Experience setting-up, inputting, maintaining, and adjusting information in Microsoft Dynamics GP (a Skills test may be required) - preferred
• Proficiency with setting up databases and conducting trend analysis is strongly preferred
• Experience and ability with setting-up Excel workbooks, spreadsheets, reports, knowledge of Word Windows required (Skills test)-required
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation: $52,600.00-$65,000.00 annually, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.