Benefits Solutions Specialists

ADP, Inc.; Norfolk (VA); On-site; USD 53,292,000 - 99,315,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Savings matching

Wellness Program

Disability insurance

Volunteer time off

Job summary

ADP, Inc. is seeking a Benefit Solutions Specialist - I to ensure platform configuration and readiness for clients’ annual enrollment processes.

You will coordinate ADP resources and perform hands-on configuration for benefits administration and enrollment across WFN/HRB integrations. Responsibilities include client relationship ownership, data gathering, task coordination with back-office and offshore teams, and providing expert benefits support to ensure accurate enrollments and smooth system

Qualifications

• 2 years of experience in Client Support or Benefit Administration functions
• Bachelor's Degree in a Business related field or equivalent education and experience required

Responsibilities

• Serve as primary relationship owner for Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
• Support data gathering, requirements analysis and ADP project management during enrollment period.
• Coordinate Benefits Administration and Annual Enrollment tasks with back-office and offshore teams.
• Support configuration and maintenance of WFN and other ADP products related to Benefits.
• Secure information from enrollment sources to configure WFN/HRB and integration connections.
• Manage enrollment-related activities in the project management tool, including data gathering, analysis, testing and data migration.
• Monitor data flow and integration, resolve errors, escalate as needed with carriers/teams.
• Research issues and resolve complex benefit problems, coordinating with colleagues.
• Work with providers to support enrollment, eligibility, invoicing and claims issues.
• Coordinate audits, reconciliation and processes for vendor invoices and QA.
• Provide service for health-welfare programs to clients and internal partners via phone, CRM, email or in person.
• Communicate with internal/external resources to expedite responses to critical processes and situations.
• Upgrade knowledge of health-welfare programs, compliance and product rollouts to better support clients.

Skills

Client support

Benefits administration

Data gathering

Project coordination

Communication skills

Excel

Education

Bachelor's Degree in Business

Tools

ADP WFN

Job description

Benefit Solutions Specialist - I.

POSITION SUMMARY:

Ensures platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordinating ADP resources as necessary and ensuring that all necessary ADP-specific tasks are accomplished on time and as required. The Specialist is responsible for all hands-on configuration and related activities for both benefits administration and annual enrollment:

• Primary point of contact for Comprehensive Benefits clients
• Setup and management of benefit plans and annual enrollment
• WFN Benefits technology support
• Special benefits projects for clients
• Proactive client contact
• Consultative benefits support and best practices

RESPONSIBILITIES:

• Serves as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
• Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections during the client's annual enrollment period.
• Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks/activities.
• Supports configuration and maintenance of WFN and other ADP products as it relates to Benefits.
• Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account mangers, client leadership, etc.) to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.
• Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides WFN Benefits expertise.
• Manages, monitors data flow and integration including carrier connections, payroll and/or processes manual carrier updates. Works in conjunction with various team members to resolves errors, issues timely and accurately. Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.
• Researches and resolves issues identified through routine audits. Research and resolve complex employee benefit problems and questions. Coordinates with other Comprehensive Services associates.
• Works with benefit providers to support client benefits administration, resolve eligiblity, vendor invoicing and claims issues.
• Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing
• Provides service support related to the administration of health - welfare benefit programs to the client and internal business partners - service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider, WFN product and/or other client problems.
• Coordinates communication with appropriate comprehensive benefits, internal business partners or third party resources to expedite responses to critical process, operating, client or participant situations. Utilizes extensive benefits/product/process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality.
• Continually upgrades knowledge and skill base relating to health - welfare benefit programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity. May champion and/or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training. Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes.
• Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors
• Provides consultive benefits support and best practices to assigned client book of business.
• Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed by both ADP and non-ADP service providers such as Section 125/FSA, COBRA, 401(k), etc.

QUALIFICATIONS REQUIRED:

• 2 Years of experience in Client Support or Benefit Adminisration functions.
• Bachelor's Degree in a Business related field or equivalent education and experience required.

Preference will be given to candidates who have the following:

• SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred
• Payroll, Accounting, HRIS - project coordination experience a plus.
• Basic knowledge of ADP's WFN (or other enterprise PR - H-W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests required preferred.
• Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in reactive situations.
• Knowledge of Microsoft Office with a strong working knowledge of Excel
• Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $18.56 - USD $34.66 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.