Benefits Representative (Remote) 06120

mcquadeorganization; United States; Remote; USD 62,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Career growth

Structured training

Company events

Job summary

The McQuade Agency, a Globe Life subsidiary, is seeking individuals for remote customer support roles with full training and weekly pay. The position emphasizes excellent service, adaptability, and a long-term career path, with bonuses possible and company events. You’ll join a large, recognized organization with a strong customer service focus.

Ideal candidates value training, growth, and teamwork. The role offers flexible hours, mentorship through a structured program, and the potential to

Qualifications

• Provides excellent customer service through active listening and clear communication.
• Able to work with confidential information while maintaining discretion.
• Strives to resolve issues with a proactive, first-call mindset.

Responsibilities

• Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date.
• Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement.
• Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
• Handle and carefully respond to all customer inquiries
• Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues.

Skills

Customer service

Active listening

Communication

Problem solving

Job description

If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours; with the ability to work from home, read below

WE OFFER:

• Weekly pay + possible weekly bonuses!
• Energetic, positive, supportive team environment
• Career growth and merit-based advancement system
• Structured training and leadership program
• Full training from the ground up - Previous experience preferred but not required
• Company events and trips!

Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking for a long-term career fit and wants to get their foot in the door with a company to grow is important to us.

YOUR RESPONSIBILITIES:

• Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date.
• Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement.
• Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
• Handle and carefully respond to all customer inquiries
• Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues.

We are proud to be an equal opportunity workplace!

We are currently placed on the Forbes list as the 24th happiest company to work for in America and 2nd in overall customer service due to our culture, ethics, and career opportunities.

Our reps average yearly income is between $62k-$80k, with an average of $25k increase per year after. We highly value work ethic and a team player mentality, as we all work together to succeed. Our longstanding parent company is Globe Life.

Company Description

The McQuade Agency is a subsidiary of Globe Life which is Fortune list 593 traded on the NYSE under (GL). We are in all 50 states, Canada, New Zealand, Ireland, and the United Kingdom and is the official insurance company of the Dallas Cowboys and the Texas Rangers! Globe Life has maintained an A+ superior rating from AM Best Company for over 20 years, and have a gold star rating with the BBB. We are also the 24th happiest workplace in America according to Forbes magazine. We are currently the #1 agency in our market internationally. Globe Life was founded in 1900 and provides supplemental benefits to unions, credit unions and associations. Our company has a well-established marketing plan, a strong niche market (20,000+ groups worldwide), and a product highly valued by customers (5 million+ worldwide).

• Forbes Top 25 Happiest Companies to work for in America
• Fortune 500 Company
• Has served working families and been in business since 1951
• Has been respected and appreciated by more than 20,000 different groups, representing members of labor unions, credit unions, associations, fraternal organizations, sporting groups, licensed professionals, and nonprofit organizations

Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Hartford CT 06120.