Benefits Program Manager

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 100,000 - 165,000; Full time

Job summary

LCS Lifespan Corporate Services d/b/a Brown University Health seeks a Benefits Program Manager to drive cross-functional benefits and retirement initiatives. You will collaborate with internal stakeholders, vendors, and HRIS to deliver projects that enhance the employee experience.

The role emphasizes process improvement, analytics, and effective communication, with a focus on compliant, scalable benefits operations and reporting for Brown University Health employees.

Qualifications

• Bachelor’s degree required; PMI, Lean, or Six Sigma cert preferred.
• Experience leading benefits or HR programs is a plus.
• Strong communication and stakeholder management skills mandatory.
• Experience with data and analytics; advanced Excel skills a plus.

Responsibilities

• Lead cross-functional benefits and retirement projects from planning through implementation.
• Coordinate project plans, timelines, deliverables, resources, and budgets; monitor progress and risks.
• Serve as liaison between Benefits and HRIS; coordinate system-related initiatives, testing, and implementation.
• Ensure compliance with applicable benefits laws and regulations; monitor and report on program outcomes.

Skills

Project management

Stakeholder management

Process improvement

Analytical skills

Communication

MS Office 365

Education

Bachelor’s degree

PM/Lean/Six Sigma certification preferred

Tools

Microsoft Excel

HRIS systems

Job description

SUMMARY: Reporting to the Director of Benefits, the Benefits Program Manager leads cross-functional projects and operational initiatives supporting Health & Welfare and Retirement programs. This role partners with internal stakeholders, vendors, and HRIS to drive project execution, improve processes, support benefits operations, and ensure the successful delivery of programs that enhance the employee experience. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Project & Program Management Lead cross-functional benefits and retirement projects from planning through implementation. Coordinate project plans, timelines, deliverables, resources, and budgets. Facilitate project meetings, monitor progress, identify risks, and implement mitigation strategies to ensure successful project outcomes. Serve as a liaison between Benefits and HRIS teams, coordinating system-related initiatives, requirements, testing, and implementation activities.
• Benefits Operations & Process Improvement Develop a broad understanding of Health & Welfare and Retirement programs to provide analytical, operational, and project support across the Benefits function. Identify opportunities to improve processes, enhance service delivery, resolve issues, and support execution of key organizational initiatives.
• Stakeholder, Vendor & Change Management Build and maintain effective relationships with internal stakeholders, vendors, and service providers. Lead communications, vendor coordination, training, and change management activities to support successful implementation and adoption of benefits programs and initiatives.
• Compliance and Regulatory Requirements Monitor applicable benefits laws and regulations and ensure projects and initiatives remain compliant.
• Program and Project Evaluation and Reporting Evaluate initiative outcomes and prepare reports and presentations with findings and recommendations for key stakeholders.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree required. Project management and/or process improvement certification or training, such as PMI, Lean, or Six Sigma, preferred. Related work experience may substitute for education on a one-to-one basis.

EXPERIENCE:

• Minimum 3 to 5 years of related experience. Human resources and/or benefits experience preferred. Functional understanding of data and analytics required. Strong communication and stakeholder management skills, with the ability to prioritize multiple projects. Sound judgment, independence, attention to detail, and strong organizational skills required. Demonstrated proficiency with Microsoft Office 365 applications or similar. Advanced Excel skills a plus. Ability to present information in an understandable format to varied audiences.

SUPERVISORY RESPONSIBILITY: None.

Pay Range: $100,027.20-$165,048.00

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type: M-F 8:00am-5:00pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England.

Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.

We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.

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