Benefits Manager

Synechron, Inc._USA Company; Charlotte (NC); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Global offices

Paid leave

Maternity & paternity leave

Insurance plan

Retirement savings

Education policy

Commuter benefits

Training opportunities

Udemy for Business

Coaching opportunities

Cutting edge projects

Flat organization

Global culture

Job summary

Synechron, Inc. is hiring a Benefits Manager to oversee a broad benefits portfolio for ~2,000 employees across Canada, the US, and Mexico.

The role involves program design, vendor management, and regulatory compliance in three countries, with a base salary in Charlotte, NC and strong emphasis on analytics and cross-functional collaboration. The position requires 10+ years in benefits administration, CEBS or equivalent, and advanced Excel skills.

Qualifications

• Bachelor's degree or equivalent professional experience in HR/Benefits
• 10+ years of hands-on benefit experience across multi-country environments
• Knowledge of health, retirement, and welfare programs across US, Canada, and Mexico
• Regulatory knowledge for Canada, US, and Mexico
• Advanced Excel and analytical tools; familiarity with PowerPoint/Word/Outlook
• Experience managing benefits programs in a multi-country environment
• CEBS or similar certification
• Familiarity with HRIS and benefits platforms
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities

Responsibilities

• Lead day-to-day operations of benefits, retirement, disability, and insurance programs
• Design strategic benefits aligned with workforce needs and costs
• Manage broker and carrier relationships and ensure accurate billing
• Maintain regulatory compliance across three countries
• Create clear communication materials and run open enrollment sessions
• Maintain accurate benefits records and data integrity
• Lead and mentor the Benefits Support Specialist and drive projects

Skills

Excel

Analytical skills

PowerPoint

Word

Outlook

Regulatory knowledge

Benefits administration

Multi-country experience

Communication skills

Education

Bachelor's degree in Human Resources, Benefits Administration, or related field

CEBS or similar certification

Tools

HRIS systems

Job description

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 20,000+, and has 58 offices in 22 countries within key global markets.

The Benefits Manager is responsible for the strategic planning, design, compliance, implementation, and administration of comprehensive employee benefits, retirement, and wellness programs across North America. This role serves approximately 2,000 employees across Canada, the US, and Mexico, while building strong cross‑functional partnerships with HR, Finance, Payroll, Legal, and business leaders.

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $95k - $120k/year & benefits (see below).

Role Responsibilities

• Program Administration & Operations: Manage day-to-day operations of all employee benefits, retirement, disability, and insurance programs, including mobility and relocation initiatives. Identify opportunities to automate manual processes and implement operational efficiencies.
• Strategic Program Design: Recommend and develop benefits programs aligned with employee needs, industry trends, market conditions, and cost considerations. Analyze employee data and workforce requirements to inform program recommendations to senior leadership.
• Vendor & Carrier Relationships: Develop and maintain strategic partnerships with brokers, insurance carriers, and third‑party administrators to ensure quality service delivery and optimal program design. Reconcile billing statements and manage account accuracy.
• Compliance & Risk Management: Maintain current knowledge of federal, state, provincial, and local regulatory requirements across all three countries. Ensure organizational adherence to all benefits‑related regulations and audit HR/benefits data for accuracy and compliance.
• Employee Communication & Education: Partner with Marketing and benefits vendors to create clear, engaging communication materials. Conduct annual open enrollment sessions at multiple locations and deliver regular education sessions for both on‑site and remote employees.
• Data Management & Record Keeping: Maintain accurate and current benefits records. Process approved changes to benefits and deductions, identify and troubleshoot data discrepancies, and ensure information integrity across systems.
• Team Leadership: Manage and mentor the Benefits Support Specialist. Lead special projects as assigned.

Requirements

• Bachelor's degree in Human Resources, Benefits Administration, or related field (or equivalent professional experience)
• 10+ years of hands‑on experience administering benefits, retirement, and/or welfare programs
• Demonstrated expertise in health and welfare, retirement plans, leave management, and wellness programs across diverse, multi‑country workforces
• Thorough knowledge of regulatory requirements in Canada, the US, and Mexico
• Advanced proficiency with Excel and analytical tools; strong working knowledge of PowerPoint, Word, and Outlook
• Knowledge of best practices in payroll and benefits administration
• Experience managing benefits programs in a multi‑country environment
• CEBS (Certified Employee Benefits Specialist) or similar certification
• Familiarity with benefits administration platforms and HRIS systems
• Strong analytical and problem‑solving skills
• Excellent written and verbal communication abilities
• Ability to prioritize, multitask, and thrive in a fast‑paced, deadline‑driven environment
• Collaborative mindset with strong cross‑functional partnership skills
• Attention to detail and commitment to accuracy

We offer

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long‑/short‑term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On‑demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence (CoE) groups.
• Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun‑loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.