Benefits Liaison

Experience Champaign Urbana

Champaign (IL)

On-site

USD 25,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Daily pay via UKG Wallet

Medical, dental, and vision insurance

401(k) with employer match

Job summary

Rosecrance Champaign-Walnut is seeking a Benefits Enrollment Specialist to support eligibility and enrollment for Social Security, Medicaid, and related programs. You will coordinate with SSA, DDS, and other providers, gather documentation, and ensure timely entitlements for clients.

The role emphasizes accurate data handling, PCI compliance, and compassionate client service while collaborating with health and social service partners to speed access to benefits.

Qualifications

High School or GED required.
Excellent written and oral communication skills.
Ability to quickly establish rapport with clients and providers.
Computer proficiency and ability to use electronic systems.
Valid driver’s license and own transportation.
Attention to detail and reliability.

Responsibilities

Assist with benefit enrollment and redetermination tasks.
Coordinate with SSA, DDS, and other providers for entitlements.
Gather and complete DHS/SSI/SSDI documentation for approvals.
Collect identification and financial information for applications.
Maintain forms for Expediting Entitlements program and PCI compliance.
Develop evaluation tools and monitor program progress.
Serve as main contact with partner organizations' directors.
Maintain statistics and monthly progress reports.
Coordinate peer reviews and support expedient processing.
Handle client data securely and adhere to security standards.
Travel with clients to appointments as needed.
Comply with Rosecrance policies and code of conduct.

Skills

Communication skills

Rapport building

Computer proficiency

Documentation in electronic systems

Driver's license

Own transportation

Attention to detail

Flexibility

Education

High School/GED

Job description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Purpose: Provide benefit enrollment assistance, assist with redetermination requirements, assist with enrollment in supplemental food assistance programs, and partner with patients to ensure primary healthcare funding is uninterrupted. Partners with the Finance and Operations departments to ensure patients’ benefits are maintained.

Qualifications/Basic Job Requirements

High School or General Education Equivalent.
Flexibility in daily activities
Attention to detail
Excellent written and oral communication skills,
Ability to quickly establish rapport,
Computer proficiency required,
Ability to navigate and complete documentation in electronic systems.
Valid driver’s license and ability to meet Agency insurance requirements.
Must have own transportation

Essential Responsibilities

1. Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
2. Contact other providers to continually confirm their knowledge of the role that they and this agency play in the expediting entitlements county-wide collaborative process.
3. Schedule and attend appointments with SSA, DDS, and OHS (and possibly other providers) as needed.
4. Gather and assist with the completion of all DHS/SSI/SSDI worksheet/application packets to expedite approval for Social Security and/or Medicaid.
5. Gather, copy, and submit necessary identification and financial information (income, receipts, bills, identification, etc.)
6. Obtain and maintain a supply of release of information forms from providers for the Expediting entitlements project
7. Become an expert on the Expediting Entitlements Program process (may require attending trainings or reading training manuals)
8. Develop and/or adapt an evaluation tool to be utilized by the consumers and the program.
9. Main contact person with the Directors of Expediting Entitlements Program partner organizations.
10. Oversee and be responsible for the maintenance of statistics related to the progress of the participants in the program as well as the program itself.
11. Maintain Communication with other programs to ensure progress is being made with each client.
12. Monthly status reports indicate the number of individuals who have started, are in process, and have completed the process.
13. Schedule and coordinate the peer review team to review the applications prior to being submitted.
14. Any other tasks and/or responsibilities that are required to ensure the success of the Expediting entitlements program.
15. Perform secure handling of cardholder data, including encryption, data storage limitations, and adherence to security protocols.
16. Participate in mandatory Payment Card Industry (PCI) training, access controls, and regular security assessments, all aligned with PCI Data Security Standard (DSS) guidelines.
17. Maintain individual expediting entitlements client caseload.
18. Develop a streamlined process for applying for benefits.
19. Transport and assist consumers with appointments relating to obtaining benefits.
20. Understand and comply with all the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
21. Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
22. Deliver exceptional customer service consistently to every customer.
23. Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.

Schedule (40 hours per week)

Hours
- Monday - Friday 8:30am - 5:00pm

Work Location: Rosecrance Champaign-Walnut

Work Mode: Onsite

Compensation & Rewards

Staring Base Pay: (pay is based on education, experience, and credentials)
- High School/GED - $21.70 per hour

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

Medical, dental, and vision insurance (multiple plan options to meet your needs)
401(k) with employer match & discretionary contribution
Group Life Insurance, LTD and AD&D
Tuition assistance & licensure/certification reimbursement
Paid Time Off, sick time, bereavement leave
Referral program earning up to $1,000 per hire!
Wellness program, including an on-site gym at select facilities
Discounts at participating retailers
Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

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