Benefits Implementation Specialist

Inova; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

As a Benefits Implementation Specialist at Inova, you will serve as the primary liaison between clients, carriers, and internal teams overseeing the onboarding and renewal lifecycle for all sold cases. Your role involves project management, relationship building, and process improvement ensuring a seamless client experience while complying with HIPAA standards. Ideal candidates should have 2+ years of experience in group benefits and possess excellent communication skills. This position offers an opportunity to enhance your career in a dynamic and client-focused environment.

Qualifications

• 2+ years in group benefits implementation, underwriting, or client service at a carrier, general agency, or brokerage.
• Active Life & Health license or ability to obtain within 90 days of hire.
• Exceptional written and verbal communication skills with a professional, client-centric tone.
• Proven ability to manage multiple projects, deadlines, and stakeholders in a fast-paced environment.
• High attention to detail and strong analytical skills.

Responsibilities

• Project-manage new and renewing groups from signed proposal through carrier approval, enrollment, and first payroll deduction.
• Collect, audit, and submit enrollment materials and census data for clean-case acceptance.
• Communicate carrier approvals and confirm payroll configurations.
• Prepare and release Requests for Proposal (RFPs).
• Maintain accurate and organized documentation in the CRM and shared drives.
• Build and nurture carrier relationships, responding to inquiries and resolving discrepancies.
• Identify process enhancements that increase client satisfaction; ensure HIPAA compliance.

Skills

Project Management

Communication

Analytical Skills

Attention to Detail

Microsoft365 Proficiency

Education

Bachelor’s degree in Business, Human Resources, or related field

Job description

Acting as the primary liaison between clients, carriers, and internal service teams, the Benefits Implementation Specialist owns the onboarding and renewal lifecycle for all sold cases. You will coordinate project milestones, ensure accurate carrier submissions, and drive process improvements that deliver a seamless, compliant client experience and set the tone for a long‑term partnership.

Key Responsibilities

Implementation & Project Management

• Project‑manage new and renewing groups from signed proposal through carrier approval, enrollment, and first payroll deduction, consistently meeting promised go‑live dates.
• Collect, audit, and submit enrollment materials and census data, validating for completeness and accuracy to achieve clean‑case acceptance.
• Communicate carrier approvals by delivering welcome packets, final rates, SBCs, and plan documents; confirm payroll and Employee Navigator configurations.
• Prepare and release Requests for Proposal (RFPs) for new and renewing business.
• Compile carrier responses into clear comparative illustrations for the Account Executive/Account Manager.

Documentation & Systems Integrity

• Maintain accurate, organized documentation in the CRM and shared drives: account data, submission dates, email threads, and carrier confirmations.

Relationship Management

• Build and nurture carrier relationships by meeting submission standards, responding promptly to underwriter inquiries, and resolving discrepancies quickly.

Process Improvement & Compliance

• Identify and champion process enhancements that increase speed, accuracy, or client satisfaction; present recommendations to leadership.
• Ensure HIPAA and confidentiality compliance at every step of the process.
• Perform additional duties as assigned by management.

Required Qualifications

• 2+ years in group benefits implementation, underwriting, or client service at a carrier, general agency, or brokerage.
• Active Life & Health license or ability to obtain within 90 days of hire.
• Exceptional written and verbal communication skills with a professional, client‑centric tone.
• Proven ability to manage multiple projects, deadlines, and stakeholders in a fast‑paced environment.
• High attention to detail and strong analytical skills.
• Proficiency in Microsoft365 (Excel v‑lookups/pivots, Word, Outlook) and CRM platforms; familiarity with Employee Navigator or similar ben‑admin tools is a plus.

Preferred Qualifications

• Bachelor’s degree in Business, Human Resources, or a related field.
• Experience preparing medical and ancillary RFPs.
• Knowledge of fully insured, level‑funded, and self‑funded plan designs.
• Exposure to payroll integrations and data feeds.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources

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