Benefits Enrollment Call Center Agent

VanderHouwen; Portland (OR); Remote; USD 10,000 - 60,000; Full time

Job summary

An established staffing firm is seeking a Benefits Enrollment Call Center Agent to provide exceptional customer service during a key enrollment period. The ideal candidate will handle high volumes of calls and perform clerical tasks, requiring strong multitasking and phone etiquette skills. This role is fully remote, requiring candidates to reside in specific states, ensuring flexibility during peak business periods. Join a dedicated team and enjoy comprehensive benefits designed to support your well-being.

Benefits

Medical, dental, and vision insurance

401(k) matching

Life insurance

Short- and long-term disability

Qualifications

• High school diploma or equivalent required.
• At least 6 months of general office experience or relevant training.
• Strong phone etiquette, multitasking skills, and ability to prioritize tasks.

Responsibilities

• Manage a high volume of inbound calls from external customers during open enrollment.
• Perform clerical tasks including data entry, document handling, and mail preparation.
• Assist with electronic mailings and other enrollment-related communications.

Skills

Phone etiquette

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

Benefits Enrollment Call Center Agent
Our client is seeking a detail-oriented and dependable Benefits Enrollment Call Center Agent to provide high-volume customer service and administrative support during a critical seasonal period. The ideal candidate thrives in fast-paced environments, demonstrates excellent communication and phone etiquette, and is comfortable juggling multiple clerical tasks with precision and professionalism. A positive attitude, adaptability, and strong teamwork are key to success in this remote role.

This role is fully remote. Candidates must reside in Oregon, Washington, Idaho, or Utah and work PST hours.

Due to the nature of this role and immediate business needs, we are only considering candidates currently residing in Oregon, Washington, Idaho, or Utah.

Benefits Enrollment Call Center Agent Responsibilities

• Manage a high volume of inbound calls from external customers during open enrollment.
• Perform clerical tasks including data entry, document handling, and mail preparation.
• Log, track, and distribute inquiries to appropriate departments.
• Assist with electronic mailings and other enrollment-related communications.
• Support additional duties as assigned, including weekend or overtime work as needed.

Benefits Enrollment Call Center Agent Qualifications

• High school diploma or equivalent required.
• At least 6 months of general office experience or relevant training.
• Strong phone etiquette, multitasking skills, and ability to prioritize tasks.
• Typing speed of 30 WPM with 95% accuracy; basic 10-key proficiency.
• Proficiency with standard office equipment and basic knowledge of MS Word and Excel.
• Flexibility to work outside of standard business hours during peak periods.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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