BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

AZ State Jobs; Sells (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Affordable health insurance

ASRS retirement benefits

Paid holidays

Paid vacation and sick time

Paid Parental Leave

Job summary

Department of Economic Security (DES) is seeking an Eligibility Interviewer to determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance in an in-office setting across Arizona. The role offers full-time hours, comprehensive paid training, and strong benefits.

As a member of the Division of Benefits and Medical Eligibility, you will work directly with clients, collect information, and enter data while ensuring accuracy and excellent customer service throughout the

Qualifications

• Knowledge in: Customer service practices.
• Knowledge in: Computer navigation of various software applications including Google Suite or Microsoft.
• Skills in: Professional written and verbal communication.
• Skills in: Customer friendly, empathetic and patient demeanor.
• Skills in: Computer experience; typing and navigating multiple screens while talking to the client by phone.
• Ability to: Core math skills (addition, subtraction, multiplication, and division).

Responsibilities

• Assist clients in-person and by telephone in a fast-paced office.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service to individuals and families facing challenging situations.
• Collect information to conduct interviews to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Enter data during interviews and use multiple screens.
• Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Skills

Customer service practices

Computer skills

Written and verbal communication

Empathy and patience

Typing

Math skills

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Job Location:

Division of Benefits and Medical Eligibility (DBME)

Family Assistance Administration (FAA)

4760 South Park Avenue, Tucson, Arizona 85714

1455 South Alvernon Way, Tucson, Arizona 85711

1 East Main Street Suite 411, Sells, Arizona 85364

2255 West Ina Road, Tucson, Arizona 85741

Posting Details:

Salary: $18.6159 Hourly

Grade: 18

Closing Date: October 5, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or to view ‘Our DES’ video. If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision‑making skills, and can work independently in a fast‑paced environment while providing quality interaction and communication with our clients. This position is an in office position.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
• You will be attending paid classroom training with on the job training (learning by doing).
• Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens.
• Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Customer service practices.
• Computer navigation of various software application, including but not limited to Google Suite or Microsoft.

Skills in:

• Professional written and verbal communication.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.

Ability to:

• Evaluate and make appropriate decisions (or determinations).
• Access, maintain, review and interpret information.
• Work independently as well as interacting with others on a team.
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Selective Preference(s):

The ideal candidate for this position will have:

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

Pre-Employment Requirements:

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Jason Hamm at 520-235-1130 or [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at 520-235-1130 or at [e-mail]. Request should be made as early as possible to allow time to arrange the accommodation.