Benefits Eligibility Advocate

Burrell Behavioral Health; Independence (MO); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Burrell Behavioral Health in Independence, MO seeks a Benefits Eligibility Advocate to guide clients through Medicaid applications and renewals, educate on eligibility, and ensure timely documentation submission. You will coordinate with care staff and government agencies to support accurate determinations and continued coverage.

The role emphasizes empathetic, client-centered communication, attention to detail, and compliance with Medicaid regulations while supporting organizational operations.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Social Services, Healthcare Administration, or related field preferred.
• Minimum of two years of experience in benefits advocacy, Medicaid enrollment, or healthcare access.

Responsibilities

• Educate clients about Medicaid benefits, eligibility, and enrollment responsibilities.
• Assist eligible individuals with completing Medicaid applications and renewals.
• Coordinate with direct care staff to ensure accurate and timely submissions.
• Monitor statuses and follow up with the Family Support Division for timely determinations.
• Review reauthorization reports and schedule client appointments for continued coverage.
• Liaise between clients, staff, and Family Support Division to resolve questions and issues.

Skills

Strong organizational skills

Excellent written and verbal communic

Empathy and customer-focused approach

Problem solving and critical thinking

Independent with cross-functional team

Proficiency with databases / MS Office

Education

Associate degree in Social Services / Healthcare Admin

Tools

Microsoft Office

Job description

Job Description:Job Title: Benefits Eligibility AdvocateLocation: Independence, MODepartment: Client AccessEmployment Type: Full-timeJob Summary:Are you passionate about helping individuals and families access the healthcare resources they need to thrive? As a Benefits Eligibility Advocate, you will play a vital role in connecting clients to essential Medicaid benefits while making a meaningful difference in their lives. Join our compassionate and collaborative team where your expertise, attention to detail, customer service skills, and commitment to helping others will directly support improved access to care. This is an excellent opportunity to build rewarding relationships, contribute to a mission-driven organization, develop specialized knowledge in healthcare benefits, and positively impact the communities we serve.In this role, you will guide clients through the Medicaid application and renewal process, provide education regarding eligibility and coverage options, coordinate with staff and government agencies, and ensure timely and accurate submission of required documentation. The Benefits Eligibility Advocate serves as a trusted resource for clients while helping maintain compliance with Medicaid regulations and supporting organizational operations.This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:Educate clients and families regarding Medicaid benefits, coverage options, eligibility requirements, and enrollment responsibilities.Assist eligible individuals with completing and submitting Medicaid applications and benefit renewal documentation.Coordinate with direct care staff to ensure accurate, complete, and timely Medicaid application submissions.Monitor application statuses and proactively follow up with the Family Support Division (FSD) to support timely benefit determinations.Review Medicaid reauthorization reports and schedule appointments with clients to facilitate continued coverage.Serve as a liaison between clients, staff, and the Family Support Division to address questions, resolve concerns, and support positive outcomes.Verify Medicaid eligibility status for assigned clients and communicate lapses in coverage as directed.Maintain current knowledge of Medicaid regulations, policies, and procedures to ensure compliance and service excellence.Perform other duties and special projects as assigned.Education, Experience, and/or Credential Qualifications:High school diploma or equivalent required.Associate degree in Social Services, Healthcare Administration, or a related field preferred.Minimum of two years of experience in benefits advocacy, Medicaid enrollment, healthcare access, or a related role.Experience supporting diverse populations within healthcare, social services, or community-based settings strongly preferred.Additional Qualifications:Demonstrated understanding of Medicaid policies, procedures, and eligibility requirements.Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities effectively.Excellent written and verbal communication skills.Ability to demonstrate empathy, patience, professionalism, and a customer-focused approach when assisting clients.Strong problem-solving and critical thinking skills.Ability to work independently while collaborating effectively with cross-functional teams.Proficiency with databases, electronic record systems, Microsoft Office applications, and other technology platforms.Successful completion of background checks, including criminal history, driving record, abuse/neglect screening, and fingerprint screening.Current driver's license, acceptable driving record, and current automobile insurance required.Physical RequirementsPerform sedentary work involving exertion of up to 10 pounds of force occasionally and negligible force frequently to lift, carry, push, pull, or move objects.Maintain prolonged periods of sitting throughout the workday with occasional walking and standing.Perform repetitive hand, finger, and arm movements associated with typing, keyboarding, and writing.Operate standard office equipment and computer systems as required to perform job duties.Keywords: Medicaid, Benefits Eligibility, Healthcare Access, Client Advocacy, Medicaid Enrollment, Benefits Coordinator, Social Services, Healthcare Administration, Eligibility Specialist, Family Support DivisionPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.