Benefits Customer Care Representative

The HR Source; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

The HR Source in New York, NY is seeking a Benefits Customer Care Rep to support active and retired populations with benefits inquiries, eligibility, Medicare coordination, and changes to dependents status and addresses.

You will handle emails and calls with timely responses and assist with administration tasks in Salesforce and PeopleSoft, ensuring proper documentation and timely case closures.

Qualifications

• Bachelor’s Degree in HR or related field, or 2 years of equivalent experience.
• Minimum 1 year in a fast-paced customer service environment with high inquiry volume.
• Experience with PeopleSoft Benefits Administration, Salesforce, and DocuSign or similar software.

Responsibilities

• Handle benefits inquiries for active and retired population including eligibility and Medicare coordination.
• Provide timely responses to emails and calls, typically within 48 hours unless complex.
• Support ad hoc customer service matters as needed.
• Audit and process new hire and retirement paperwork in Salesforce.
• Process basic transactions in PeopleSoft such as address changes.

Skills

multitasking

prioritization

organizational skills

problem solving

communication skills

customer service

timely responses

Education

Bachelor’s Degree in HR or related field

2 years equivalent experience

Tools

PeopleSoft Benefits Administration

Salesforce

DocuSign

Job description

New York, United States | Posted on 08/05/2026

Reporting to the Benefits Supervisor, the Benefits Customer Care Rep’s responsibilities include but are not limited to:

Customer Service

• Handling benefits inquiries from our active and retired population that consists of eligibility, claims issues, Medicare benefits coordination, and changes to dependents status and addresses.
• Providing timely responses to emails and phone calls, generally within 48 hours for inquiries unless matter is more complex.
• Supporting ad hoc customer service matters as needed.

Administration

• Regularly checking mail that comes into office via internal mailroom and handle as appropriate.
• Scanning of benefits paperwork within the Salesforce system in a timely manner.
• Initiating and closing cases upon completion within Salesforce in a timely manner.
• Providing support to team members with auditing and processing of new hire and retirement paperwork to ensure proper documentation is submitted via Salesforce to Benefits Systems for processing.
• Processing of basic transactions within PeopleSoft such as address changes.

Requirements

Qualifications

• Bachelor’s Degree in Human Resources or a related field or 2 years equivalent experience.
• Minimum of 1 year experience in a fast-paced customer service environment that responded to a high volume of customer inquiries in a timely manner.
• Experience in PeopleSoft Benefits Administration module, Salesforce and DocuSign or similar software products.

Ideal candidates will present the following profile

• Ability to multi-tasks and handle competing priorities.
• Ability to quickly adapt to key benefit programs and resources to support customer inquiries.
• Strong organizational skills with attention to detail.
• Strong problem-solving skills.
• Well-developed project and process management skills.Proficient knowledge of Microsoft Office Suite skills with advanced skills in MS Excel.
• Ability to communicate effectively and develop positive working relationships with both internal and external partners and customers.