Benefits & Claims Specialist — Customer Support

Corporate Synergies; Camden (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Company paid life insurance

STD, LTD

PTO 18 days + 10 holidays + 2 floating

Job summary

Foundation Risk Partners in the US is seeking an Employee Benefits Customer Service Representative to support our Corporate Synergies team. The role focuses on claims resolution, benefits inquiries, and eligibility issues for clients and employees, with quick turnaround via phone or email.

Ideal candidates have 3+ years in customer service within insurance, strong communication skills, and proficiency in Salesforce and Microsoft Office. Bilingual Spanish is a plus.

Qualifications

• 3+ years in customer service/call center.
• Experience with insurance carriers or brokers.
• Knowledge of eligibility, claims, and billing.
• Familiarity with SPDs and Benefit Plan Descriptions.

Responsibilities

• Address client employee insurance concerns and assist with claims resolution.
• Educate employees on benefit utilization and cost-effective plan options.
• Enter data into Salesforce and generate client analysis reports.
• Monitor timelines to ensure issues are closed within timeframe.
• Review SPDs and benefit summaries for accuracy.
• Serve as a primary resource delivering exceptional customer service.
• Address eligibility inquiries and enrollment confirmations.

Skills

Communication

Organization

Problem-solving

Initiative

Teamwork

Detail-oriented

MS Office

Education

3+ years customer service experience

Tools

Salesforce

Microsoft Office

Job description

Foundation Risk Partners in the US is seeking an Employee Benefits Customer Service Representative to support our Corporate Synergies team. The role focuses on claims resolution, benefits inquiries, and eligibility issues for clients and employees, with quick turnaround via phone or email.

Ideal candidates have 3+ years in customer service within insurance, strong communication skills, and proficiency in Salesforce and Microsoft Office. Bilingual Spanish is a plus.