Benefits Application Specialist

Milliman, Inc; Omaha (NE); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k) Plan

Paid Time Off

Employee Assistance Program

Transit & parking pre-tax

Job summary

Milliman Omaha is seeking a Benefits Enrollment Specialist to guide individuals through health insurance options with education, enrollment assistance, and ongoing communication.

You will support customers, ensuring accuracy and high-quality service while using CRM tools in a hybrid/in-office/remote setting. This is a seasonal/temporary, hourly, non-exempt role with production incentives.

Qualifications

• Health insurance industry experience preferred in employee or personal insurance.
• 2+ years in Customer Success, Advocacy, Relationship or Account Management roles preferred.
• Strong communication skills, listening, and accuracy in documentation.
• CRM and technology proficiency.

Responsibilities

• Educate and consult with individual health insurance consumers to explain coverage options.
• Assist customers through enrollment with professionalism and accuracy.
• Deliver proactive follow-up and ongoing support to boost satisfaction and retention.
• Build relationships with customers, stakeholders, carriers, and brokers.
• Maintain accurate documentation in internal systems and CRM platforms.
• Deliver a high-quality customer experience aligned with Milliman's service model.
• Use feedback to support retention and continuous improvement.

Skills

Relationship-focused

Communication

Dependable

Collaborative

Adaptable

Growth-minded

Education

Life & Health license

Tools

CRM systems

Job description

Benefits Enrollment Specialist

Location: Omaha, NE
Work Arrangement: Full-Time
Position Type: Seasonal/Temporary, Hourly, Non-Exempt

Milliman Omaha is home to intelligent, hard-working, and creative professionals in a collaborative environment that is anything but corporate. Our office combines the flexibility and connection of a local team with the stability, resources, and reputation of a large national firm. We value strong working relationships, individual contributions, and the opportunity for each employee to define their own success.

We are seeking a Benefits Enrollment Specialist to support individuals as they navigate health insurance options through education, enrollment assistance, and ongoing communication. In this role, you will serve as a trusted resource to consumers, helping them make informed decisions while delivering a high-quality customer experience that reflects Milliman's values at every interaction.

This is an excellent opportunity for a relationship driven professional who is passionate about helping others, thrives in a team-oriented office environment, and brings strong communication, accuracy, and customer advocacy skills to their work.

Key Responsibilities

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman's service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

What We're Looking For

We are looking for candidates who are:

• Relationship-focused and committed to delivering exceptional customer service
• Professional and dependable, with a strong sense of accountability and attention to detail
• Collaborative team players who value shared success and contribute positively to the office environment
• Adaptable and solutions-oriented, with the confidence to navigate change and ask questions when needed
• Curious and growth-minded, with a desire to learn, improve, and contribute new ideas

Preferred Qualifications and Experience

• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self-motivated, enthusiastic, and proactive, with a positive, "can do" attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes

Work Environment

This position is in office, hybrid, or remote. In office or hybrid work will be at the Milliman Omaha office.

Milliman Omaha offers a business casual, professional office environment located at 180th & Dodge, where employees work alongside a collaborative team of approximately 75 professionals.

Compensation

The hourly pay range for this role is $15.00 - $25.00, depending on relevant factors including education, experience, qualifications, skills, certifications, and other business considerations.

This role also includes production-based incentives tied to two primary activities:

1. Bookings

Meetings with individuals to consult and educate on health insurance options. These typically take approximately 45 minutes.

• Incentive: $40 for each fully completed and documented booking

1. Applications

Completion of insurance applications with carriers. These typically take approximately 15-20 minutes.

Pay per Application:

• 1-100: $10
• 101-500: $12
• 501-1000: $15
• 1001+: $18

Additional Information

• Ability to work on a full-time basis is required
• This role is a seasonal/temporary hourly non-exempt position
• The expected application deadline for this position is August 24th
• Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future

About Milliman

Milliman is an international consulting firm with more than 5,100 employees and $1.6 billion in annual revenue. For over 75 years, Milliman has earned a strong reputation for delivering high-quality consulting, tools, and service to clients worldwide.

The Omaha Health & Welfare practice was established more than 25 years ago to serve large employers in the design and administration of employee benefit insurance plans. Since then, the practice has expanded to include underwriting for PEOs and MEWAs, as well as personal benefit plans. Our continued success is driven by our people and a culture that recognizes and rewards employees for the value they bring to both our clients and our business.

Benefits

We offer competitive benefits which include the following based on plan eligibility:

• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) - Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation - Pre-tax savings for eligible transit and parking expenses.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.