Benefits and Entitlements Specialist

The New York Foundling; New York (NY); On-site; USD 63,000 - 70,300; Full time

Job summary

The New York Foundling is recruiting for a role focused on securing and maintaining benefits for individuals in DD Residential Programs in New York City. You will manage Social Security, Medicaid, SNAP, and VA applications, aiming for timely submissions and high renewal success.

You will coordinate with program staff and ensure all actions are recorded in the EHR promptly. Ideal candidates have 3+ years in HRA-related work, strong organizational skills, and proficiency with Word/Excel and

Qualifications

• High School or GED is required.
• 3+ years of experience with HRA agencies.
• Highly organized with strong record-keeping skills.
• Computer literate with Word, Excel, Adobe and Evolv/EHR system.

Responsibilities

• Secure, manage, and maintain benefits and entitlements for individuals in DD Residential Programs.
• Submit applications for Social Security, Medicaid, SNAP, and VA benefits within 30 days.
• Maintain 95% on-time renewals/recertifications by responding to agency requests.
• Represent cases in Fair Hearings to reinstate benefits when possible.
• Ensure documentation for all applications and updates is entered in the EHR within 48 hours.

Skills

HRA experience

Highly organized

Record-keeping

Word/Excel proficiency

Education

High School / GED

Tools

Evolv/EHR

Adobe

Word

Excel

Job description

Overview

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Responsibilities

To secure, manage, and maintain all benefits and entitlements for individuals supported in the DD Residential Programs, ensuring timely access to critical resources that promote stability, well‑being, and independence.

Core Responsibilities:

• Ensure 100% of eligible individuals have accurate and complete applications submitted for Social Security, Medicaid, SNAP, and VA benefits within 30 days of program admission or eligibility determination.
• Achieve a 95% on‑time completion rate for renewals and recertifications by tracking and responding to HRA agency requests to avoid any lapse in entitlements.
• Successfully request and represent cases in Fair Hearings for denied or lapsed benefits, aiming to reinstate 90% of benefits through effective appeals and timely submissions.
• Ensure 100% of application submissions are supported with required documentation (e.g., PHI, work history, appointment verification) by maintaining ongoing communication and coordination with residential program staff.
• Report all address or county changes to HRA agencies within five business days of notification to prevent benefit interruptions and ensure records remain up to date.
• Request replacement benefit cards (Medicaid, SNAP, etc.) within three business days of report to ensure individuals supported have uninterrupted access to entitlements.
• Achieve 100% documentation of all benefit applications, updates, correspondence, and renewals in the Electronic Health Record (EHR) within 48 hours of any action to support compliance and audit readiness.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Qualifications

• High School or GED
• 3 years+ experience working with HRA agencies
• Highly organized and detail oriented with great record‑keeping skills
• Computer literate with Word, Excel and Adobe and working knowledge of Evolv/EHR system

Education Required

High School / G.E.D.

Recruitment Tagline

Hiring Impact, Changing Lives Together

Salary Range

$63,000 (+3,800 Education Additive) + ($3,500 Bilingual Additive)