Benefits Analyst

Aon plc; Hammonton (NJ); Hybrid; USD 45,000 - 59,000; Full time

Benefits offered by this job

Hybrid work model

Annual discretionary bonus

Comprehensive benefits package

Two Global Wellbeing Days

Job summary

Aon plc in Hammonton, New Jersey is seeking a Benefit Analyst to join our Consumer Benefit Solutions group. The role blends benefits design, client liaison, and enrollment execution in a hybrid setup, with emphasis on defect-free plan documentation and training for client teams.

Responsibilities include developing Plan Design Documents, coordinating with HR and IT, and leading testing efforts to ensure accurate enrollment outcomes.

Qualifications

• 1+ year Benefits plan administration background.
• 1+ year customer service background.
• Proficient in Excel, Word and other MS Office products along with Adobe.
• Strong written, oral and interpersonal communication skills.
• Advanced problem solving and critical thinking skills.
• Ability to manage and negotiate multiple priorities and deadlines.
• Account Management – Experienced; Document Management – Experienced.

Responsibilities

• Consults with each assigned Client to provide guidance on required documentation for Plan Design Document (PDD).
• Analyzes client benefits offerings to ensure eligibility rules are translated into PDD and client training.
• Develops the Plan Design Document for each client and ensures accuracy of communications screens.
• Partners with Account Manager to manage major milestones and liaise with HR/Benefits and IT teams.
• Works with Aon Technology to build enrollment applications for a smooth enrollment.
• Interacts with internal teams to ensure successful enrollment experiences.
• Coordinates with insurance carriers on voluntary product specifics and documentation.
• Completes Testing Criteria Documents and leads testing efforts and issue tracking.
• Performs system demos with client/broker before enrollment start date.
• Builds training curriculum and conducts training with Case Managers/Counselors.
• Sets priorities and maintains workflow for timely and accurate processing.
• Maintains professional relationships with clients, carriers, vendors, and colleagues.

Skills

Strong written communication

Strong interpersonal skills

Advanced problem solving

Time and priority management

Education

HS Diploma

Bachelor’s degree preferred

Tools

Excel

Word

Adobe products

SharePoint

Job description

Benefit Analyst

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Consumer Benefit Solutions group in Hammonton, New Jersey. As a Benefit Analyst you will report directly to the Sr. Director, Client Services or Director, Client Services.

This is a hybrid role with the flexibility to work both virtually and from our Hammonton, New Jersey offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Consults with each assigned Client to provide guidance on what documentation Aon requires be provided for Aon to convert all Client benefit information into the Aon Plan Design Document (PDD), which functions as the documentation to support custom programming for each Client's enrollment application.
• Analyzes clients benefits offerings/SPD’s to ensure eligibility rules and plan details are translated into both the PDD and into the Client training curriculum
• Develops the Aon Plan Design Document (PDD) for each client, utilizing extensive benefits knowledge and understanding of the client’s specific plans; primarily responsible for the accuracy and completeness of the PDD and communications screens for each assigned case
• Partners with the assigned Account Manager to manage the implementation major milestones, and interact with Client Human Resources/Benefits Department and Technology personnel to ascertain all employee benefit plan specifics. Steps in to manage Account Management tasks when they are on planned or unplanned PTO.
• Works closely with the Aon Technology division to build the enrollment application to ensure a successful enrollment experience for the Client.
• Interacts with internal implementation team members to help ensure a successful enrollment experience for each Client.
• Interacts with various insurance carriers to ascertain voluntary product specifics. Responsible for confirmation of all voluntary benefit offers, commission documentation and requested case set up documents.
• Completes Testing Criteria Documents for each case prior to the testing phase of each case for distribution amongst the team.
• Tests enrollment program for each case prior to enrollment starting. Leads all user testing initiatives, responsible for tracking all issues, ensuring resolution and the overall organization of the entire testing process.
• Performs the system demo with the client/broker prior to enrollment start date
• Builds Training curriculum and define training plan. Facilitates training with the Case Managers and/or Counselors before the start of each individual case.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
• Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company

How this opportunity is different

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Skills and experience that will lead to success

• 1+ year Benefits plan administration background
• 1+ year customer service background
• Strong functional knowledge of Excel specific to creating, formatting and evaluating formulas and working within templates.
• Must be proficient in Excel, Word and other MS Office products along with Adobe products.
• Strong written, oral and interpersonal communication skills.
• Advanced problem solving and critical thinking skills.
• Ability to manage and negotiate multiple priorities and deadlines.
• Account Management - Experienced; Document Management - Experienced

Preferred Experience

• Hold and maintain and Active Health and Life Insurance License
• Industry recognized benefits designations.
• Sharepoint knowledge

Education:

• HS Diploma required.
• Bachelor’s degree preferred or equivalent years of industry experience.

Pay Transparency:

The salary range for this position (intended for U.S. applicants) is $45,000 - $59,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

How we support our colleagues:

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.