Benefits Advisor

Alight Solutions; United States; Remote; USD 43,000 - 70,000; Full time

Job summary

Alight Solutions is seeking a Professional Benefit Advisor to assist client employees with their medical and supplemental insurance benefits. The role involves educating clients on options, maintaining necessary insurance licensing, and working in a collaborative remote environment. The ideal candidate will demonstrate strong communication skills, problem-solving capabilities, and attention to detail, ensuring clients receive the best possible benefits enrollment service.

Benefits

Flexible Work Arrangements

Health and Wellness Programs

Retirement Plans

Continuing Education and Training

Qualifications

• 3+ years of Health Insurance, HR, or Benefits experience preferred.
• Must maintain Life, Accident, and Health licensing.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Educates clients’ employees on their benefit options.
• Analyzes client needs to determine best benefit options.
• Contacts employees to resolve outstanding enrollment issues.

Skills

Communication

Problem-solving

Customer Service

Attention to Detail

Time Management

Education

High School Diploma

Bachelor’s Degree Preferred

Tools

Microsoft Office

Job description

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Job purpose: The Alight Professional Benefit Advisor is responsible for enrolling client employees in their core medical and supplemental insurance benefits offered, performing the role as an expert for multiple client groups that could include more than 20 clients.

The Professional Benefit Advisor must secure and maintain Life, Accident, and Health licensing in their resident state in addition to other necessary states based on client needs. Alight will provide each Benefits Advisor with licensing in the necessary states.

The current work schedule is Monday – Friday, 11 am est to 8 pm est, schedule is subject to change according to business needs. Hours of operation are 8 am est to 8 pm est.

* Home Office / Work From Home

KEY JOB DUTIES & RESPONSIBILITIES

· Communicates complex information to educate clients’ employees on their benefit options and exclusions

· Analyzes and evaluates client needs based on history (i.e., health, utilization) to determine best benefit option for their situation

· Contacts employees to follow-up and resolve outstanding enrollment issues; inclusive of direct contact with internal client management team to resolve system issues or verification of eligibility for enrollment

· Conceptualizes business problems, and utilizing basic problem-solving techniques to determine appropriate actions for resolution

· Updates benefits in system(s) as needed due to status changes, qualifying life events, and acquisitions

· Ensures organizational policies and guidelines are maintained, including providing accurate and up to date documentation of enrollments

Knowledge and skills required

· Broad-based knowledge of benefits administration, particularly Medical, Dental, and Vision plans, along with voluntary benefits such as short/long term disability, life, long term care insurance, accident insurance, and other optional plans.

· Proficient in Microsoft Office; ability to learn and operate computer systems and software

· Strong verbal communication skills and customer service orientation, highly professional within difficult situations that may arise

· Excellent written communication, with a high level of detail and adherence compliance

· Self-motivated and directed, focus on hitting goals for monetary compensation

· Experience working in a team-oriented, collaborative environment

· Very dependable and can be flexible with scheduling business needs change

· Maintains high accuracy and attention to detail

· Excellent time management and organizational skills

Education and experience

· Bachelor’s Degree Preferred, HS Diploma required

· 3+ years of Health Insurance, HR, or Benefits experience preferred, and required license in Life, Accident, and Health.

· 3+ years of Customer Care (inbound/outbound) preferred, 1+ required

· Bilingual in English/Spanish a plus but not a requirement for the role

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

43,680.00

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales, Customer Service, and Human Resources

• Industries

  Insurance, Insurance and Employee Benefit Funds, and Human Resources Services

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