Benefits Administration Manager - Global Industrial

Motion Industries; Birmingham (AL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries seeks a Benefits Administration Manager to lead outsourced Health & Welfare and Retirement programs across the US and Canada. You will partner with Total Rewards, Payroll, HR Operations, and external vendors to ensure compliant, efficient, employee-focused service delivery.

You will own service delivery, monitor performance, and drive improvements while ensuring governance and regulatory compliance across regions.

Qualifications

• Bachelor's degree in HR, business, or related field.
• 5+ years in benefits administration, HR ops or total rewards.
• Strong knowledge of Health & Welfare and retirement benefits.
• Experience managing third-party administrators.
• Vendor governance, SLAs and escalation experience.
• Analytical, communicative, and stakeholder management skills.
• Experience in employee-facing service delivery.

Responsibilities

• Oversee operational delivery for Health & Welfare and Retirement programs across the US and Canada.
• Monitor vendor performance, SLAs, and customer feedback to ensure quality.
• Lead escalation resolution with vendors and HR functions.
• Support compliance, governance, audits, and risk management for benefits.
• Drive continuous improvement in benefits administration operations.

Skills

Analytical thinking

Communication

Problem-solving

Stakeholder management

Team collaboration

Education

Bachelor's degree in HR/Business

Tools

Workday

ServiceNow

Job description

Birmingham, AL, USA

Atlanta, GA, USA

Full time

Job Summary

The Benefits Administration Manager is responsible for overseeing the operational delivery, governance, and performance of outsourced Health & Welfare and Retirement administration programs across the United States and Canada. This role serves as a key point of escalation for complex employee issues and is accountable for ensuring vendor partners deliver a compliant, efficient, and employee-focused service experience. The position partners closely with Total Rewards, Payroll, HR Operations, People Systems, Legal, Finance, and external vendors to support benefits administration operations, vendor performance management, employee issue resolution, compliance oversight, and continuous improvement initiatives. The Benefits Administration Manager plays a critical role in protecting the employee experience while ensuring benefit administration partners meet established service, quality, and compliance expectations

Responsibilities

Benefits Service Delivery Managem

• Serve as the internal owner for operational service delivery related to Health & Welfare and Retirement administration programs.
• Monitor service delivery performance, employee feedback, operational metrics, and service trends to ensure a high-quality employee experience.
• Identify and address service delivery gaps, operational risks, and improvement opportunities.
• Support annual enrollment activities and benefits-related operational initiatives.

Employee Escalation Management

• Serve as the primary point of escalation for complex or sensitive issues related to Health & Welfare benefits, retirement plans, vendor administration activities, and employee support concerns.
• Partner with vendors, Payroll, HR Operations, People Systems, and Total Rewards to resolve employee issues requiring elevated support.
• Advocate for employees and drive timely resolution of escalated matters.
• Monitor escalation trends and recommend process or service delivery improvements

Vendor Management & Accountability

• Manage day-to-day operational relationships with benefits administration and retirement administration vendors.
• Monitor vendor performance against service-level agreements, contractual commitments, and key performance indicators.
• Conduct operational reviews and analyze vendor performance trends.
• Hold vendors accountable for service quality, issue resolution, and compliance obligations and employee experience outcomes.
• Partner with vendors to implement corrective action plans and continuous improvement opportunities.

Compliance & Governance

• Support compliance oversight activities associated with Health & Welfare and Retirement programs, including applicable regulatory, fiduciary, reporting, and audit requirements.
• Partner with Total Rewards, Legal, Payroll, and Finance to support compliance initiatives and governance activities.
• Assist with audits, reporting obligations, vendor compliance reviews, and operational risk assessments.
• Monitor legislative and regulatory changes affecting benefit administration operations.
• Maintain documentation, controls, and operational procedures supporting compliance and risk management.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5+ years of experience supporting benefits administration, retirement administration, HR Operations, Shared Services, or Total Rewards functions.
• Strong knowledge of Health & Welfare benefits, retirement plans, benefit administration processes, and related compliance requirements.
• Experience managing third-party administrators and outsourced service providers.
• Experience supporting vendor governance, service-level management, and escalation resolution.
• Strong analytical, communication, problem-solving, and stakeholder management skills.
• Experience working within an employee-facing service delivery environment.

Preferred Qualifications

• Experience supporting both U.S. and Canadian benefit programs.
• Experience managing outsourced Health & Welfare and Retirement administration vendors.
• Experience with Workday, ServiceNow, and HR case management technologies.
• CEBS designation or related benefits certification.
• Experience supporting industrial distribution, manufacturing, logistics, or operationally intensive workforces.
• Experience supporting organizational transitions, integrations, or shared services environments.

Physical Demands / Working Environment

• Work is performed in an office environment and requires the ability to operate standard office equipment.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.