Benefits Account Manager

HR Butler LLC; Dublin (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

HR Butler LLC in Dublin, Ohio, is seeking a Benefits Account Manager who will be the go-to partner for clients' employee benefits, handling renewals, exploring new options, and addressing billing or employee issues with accuracy and care.

You will build trusted relationships with clients and carriers, collaborate with internal teams to improve workflows, and stay organized while communicating clearly about benefits.

Qualifications

• Client-focused mindset delivering excellent service
• Attention to detail in all benefit-related tasks
• Clear communication with clients, teams, and carriers
• Proactive problem-solving and issue resolution
• Collaborative team player who can also work independently
• Understanding of HIPAA and handling sensitive information
• Owns tasks and seeks guidance when needed

Responsibilities

• Manage a portfolio of clientBenefit-related support as primary contact
• Help clients understand and decide on benefit offerings and new products
• Educate clients and employees on benefit options and processes
• Collaborate with internal teams to streamline workflows and ensure timely service
• Stay organized and accountable, maintaining open communication with team and clients
• Share ideas to improve processes and elevate the client experience

Skills

Client-Focused

Detail-Oriented

Clear Communicator

Problem-Solver

Team-Oriented

HIPAA-Aware

Independent & Accountable

Job description

Join Our Team as a Benefits Account Manager at HR Butler!

Are you an organized and service-minded professional with a passion for helping clients navigate their benefits with ease and confidence? Do you enjoy building strong relationships, solving problems, and making a lasting impact through exceptional support? If so, we'd love to hear from you!

About The Role

As a Benefits Account Manager, you'll be the go-to partner for clients when it comes to managing their employee benefits. In this role, you'll provide key day-to-day support for benefit renewals, helping clients explore new benefit options, and address any escalated billing or employee issues. You'll build trusted relationships with clients and carriers alike, making sure that every interaction reflects our commitment to service, accuracy, and care.

This role requires a valid Ohio Health & Life Insurance license; or the ability to quickly obtain one.

What You'll Do

• Manage a portfolio of clients, serving as their primary point of contact for benefit-related support.
• Maintain strong client relationships, helping clients make informed decisions about benefit offerings and introducing new products when appropriate.
• Provide education and support to help clients and their employees understand benefit options and processes.
• Collaborate with internal teams to improve workflows and ensure timely service delivery.
• Stay organized and accountable, managing tasks independently while keeping communication open with your team and clients.
• Contribute to continuous improvement, sharing ideas and feedback that help streamline processes and elevate the client experience.

What We're Looking For

• Client-Focused: You care about helping people and do what it takes to provide great service.
• Detail-Oriented: You're thorough, accurate, and take pride in doing things the right way.
• Clear Communicator: You can explain benefits in a way that's easy to understand, whether over the phone, in writing, or in person.
• Problem-Solver: You're resourceful and proactive when issues arise, and you know when to ask for help.
• Team-Oriented: You enjoy collaborating but can also take initiative and work independently.
• HIPAA-Aware: You understand the importance of confidentiality and compliance, and you’re able to manage sensitive information while following HIPAA guidelines.
• Independent & Accountable: You can work independently, take ownership of your tasks, and know when to loop in your team for support.

Why Join Us?

• Client-Centered Mission: Play a key role in helping businesses offer meaningful, compliant benefits to their employees.
• Supportive Team Environment: Work with people who care about what they do - and each other.
• Growth Opportunities: Expand your knowledge of benefits and business services in a company that encourages development.
• Make a Difference: Build long-term partnerships with clients and help them feel confident in their benefit decisions.

Ready to Support Clients in a Meaningful Way?

If you're ready to grow your career in a role where service, relationships, and reliability matter, we'd love to connect with you!