Benefitfocus Client Data Consultant

Voya Financial, Inc.; South Carolina; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Benefitfocus, a Voya Company, is seeking a Client Data Consultant to identify, analyze, and resolve complex data issues. This fully remote role involves coordinating solutions across teams, testing processes, and supporting data processing changes to improve quality and efficiency.

The candidate will review analyses, develop documentation, and train teammates while maintaining strong cross-functional relationships across Product, Sales, and Operations.

Qualifications

• 3–5 years of experience in a technical role.
• Proficient knowledge of EDI and payroll processes.
• Demonstrated ability to troubleshoot issues and coordinate cross-team solutions.
• Ability to exercise independent judgment with minimal direction.

Responsibilities

• Perform triage and root cause analysis for data issues.
• Review analyses for accuracy and quality.
• Coordinate fixes across departments.
• Develop action plans for outstanding data issues.
• Support testing for product releases involving data processing.

Skills

Technical experience

Root cause analysis

Troubleshooting

Independent judgment

Education

Bachelor's degree

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture?

About Benefitfocus

About Benefitfocus, a Voya Company Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus supports millions of consumers through an integrated portfolio of products and services that enable clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfound platform provides a single destination for consumers to access and manage their benefits. Solutions support the administration of medical, dental, voluntary benefits, wellness programs, and more.

Get to Know the Opportunity:

The Client Data Consultant leverages technical expertise, product knowledge, and sound judgment to identify, analyze, and resolve complex data issues. This role performs root cause analysis, coordinates solutions across teams, supports testing and process improvements, and serves as a key escalation resource for internal teams and customers. This role is fully remote, with no regular in-office requirement.

The Contributions You’ll Make:

• Perform triage, root cause analysis, and corrections for data issues reported by internal resources, including CSMs, CSS, and Data Analysts.
• Review analysis performed by Data Analysts and Data Analysts II to ensure accuracy and quality.
• Partner with Process Owners to develop and maintain process documentation.
• Coordinate fixes and improvements for data issues across multiple departments.
• Resolve customer and internal escalations in a timely manner.
• Develop and communicate action plans for outstanding data issues.
• Track ongoing operational metrics to support quality and performance.
• Execute testing for new product releases involving data processing changes.
• Support the operationalization of new processes, tools, and improvements.
• Coordinate and complete software release testing and User Acceptance Testing (UAT) for outstanding work requests.
• Train new team members on processes and tools used to perform Data Analyst responsibilities.
• Identify and implement opportunities to improve processes and technology to increase efficiency and quality.
• Process ad hoc test and production files, including open enrollment files.
• Exercise independent judgment when determining when issues should be escalated to management.
• Serve as an internal point of escalation when a manager is unavailable.
• Use sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal manager direction.
• Develop strong working relationships across internal Benefitfocus teams.
• Provide occasional weekend and off-hours support as business needs require.
• Partner with Product and Sales teams on product roadmaps and enhancements.

Minimum Knowledge & Experience:

• Bachelor's degree required.
• 3-5 years of experience working in a technical role.
• Proficient knowledge of both EDI and payroll processes.
• Demonstrated ability to troubleshoot issues, perform root cause analysis, and coordinate solutions across teams.
• Ability to exercise independent judgment and make decisions with minimal manager direction.

Preferred Knowledge & Experience:

• Experience supporting data processing, software release testing, and User Acceptance Testing (UAT).
• Experience developing or maintaining process documentation and supporting process improvements.
• Experience training or providing technical guidance to team members.
• Experience working collaboratively across Product, Sales, Operations, and other internal business teams.

How This Role Aligns to Our Core Four

Voya's Core Four are at the heart of how we deliver for our customers and each other, and this role brings them to life through strong data quality, thoughtful problem-solving, and cross-functional collaboration.

• Instill Customer Obsession: Resolve data issues and escalations with urgency and accuracy to support reliable outcomes for internal teams and external customers.
• Transform with Automation/AI: Identify opportunities to improve tools and processes that reduce manual effort, increase efficiency, and strengthen data quality.
• Drive Higher Performance Through Our People: Share expertise, train team members, and collaborate across teams to strengthen capabilities and drive effective resolution of data issues.
• Execute on the Fundamentals: Apply disciplined testing, root cause analysis, documentation, and operational oversight to improve accuracy, consistency, and quality.

#LI-LH1 Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part‑time roles will be prorated based upon the agreed‑upon number of hours to be regularly worked. $55,000 - $65,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Equal Employment Opportunity Voya Financial is an equal-opportunity employer.

Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya’s name in fraud schemes

Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.

Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year

Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.

Voya’s values serve as our compass

Voya’s values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs.