Benefit Programs Specialist IV (Franklin County)

New LHRC External Career Site; Rocky Mount (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

New LHRC External Career Site seeks a Benefit Programs Specialist IV in Virginia. The role leads staff, provides training and supervision, and supports the supervisor with workload balance and program guidance. Responsibilities include handling complex cases, ensuring eligibility determinations, and coordinating with community resources.

The position requires extensive knowledge of benefit programs, strong computer skills, and the ability to interpret policies while maintaining confidentiality.

Qualifications

• Knowledge of applicable laws, codes, policies including civil and Circuit Court procedures.
• Skills in operating a personal computer and agency software.
• Ability to provide leadership and guidance to staff.

Responsibilities

• Lead worker and assist supervisor by providing program training to staff and back-up supervision.
• Answer questions related to policies and procedures and provide consultation on complex cases.
• Prepare case records and reports; handle the most complex and sensitive cases.

Skills

Computer skills

Job description

Title Description-

Benefit Programs Specialist IV represents the leadership level in the occupational group. Employees perform responsible lead work related to benefit programs. Employees are responsible for serving as lead worker and providing training and guidance to other Benefit Programs Specialists. Employees serve as support for the supervisor by performing tasks such as ensuring staff coverage, workload balance, training staff, reviewing case files, and providing back-up supervision of staff. Employees may provide consultation on complex cases and may also work on complex case assignments which require dealing with information that is sensitive and confidential. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. The Benefit Programs Specialist IV is distinguished from the Benefit Programs Supervisor by the latter’s spending a majority of time in supervisory activities such as handling personnel issues, problems, and evaluating the work of others.

General Work Tasks (Illustrative Only) –

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff;
• Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases;
• Prepares case records and reports;
• Works on the most complex and sensitive cases;
• Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families;
• Collects and compiles statistics from caseloads;
• Provides training to other eligibility workers on an individual or group basis;
• Coordinates training programs and orientation for new employees and clients;
• Explores alternative sources of income and assistance;
• Responds to inquiries from the public concerning public assistance programs and eligibility requirements;
• Ensures that established deadlines are met;
• Prepares monthly reports and maintains records of activities;
• Assists in training new staff on policy and procedural matters; and
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

Knowledge, Skills, and Abilities:

Knowledge- Comprehensive knowledge of: applicable laws, codes, policies, and procedures, including civil and Circuit Court procedures; basic human behavior, social problems and resources, and interviewing techniques; social, economic, health, and cultural factors which can serve as barriers to employment; and counseling techniques.

Skills- Skill in operating a personal computer and the associated office and agency software.

Abilities- Skill in operating a personal computer and the associated office and agency software.

Education and Experience-

Same as required in Benefit Program Specialist III with additional work experience in a leadership role and benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.