Benefit Programs Specialist II - Intake/Ongoing

Virginia Department of Social Services; Chesapeake (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Career growth

Job summary

The City of Chesapeake Social Services is seeking a dedicated Eligibility Specialist to evaluate applicants for TANF, SNAP, and Medicaid. You will conduct client interviews, perform in-depth assessments, and document outcomes in VaCMS.

Four years of relevant experience and a valid driver’s license are required. The role emphasizes accurate policy interpretation, timely decisions, and helping families access essential benefits in a fast-paced public service setting.

Qualifications

• High school diploma or GED/HSE required.
• Completion of government assistance programs as part of vocational requirements.
• Minimum of four years of relevant experience.

Responsibilities

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs.
• Navigate complex benefit program policies with confidence and accuracy.
• Use VaCMS and other systems to process applications, track cases, and document outcomes.
• Make timely, sound decisions and ensure all required documentation is accurate and up to date.
• Refer clients to public and private resources that support their overall well-being.
• Maintain a strong focus on service delivery and continuous quality improvement.

Skills

VaCMS proficiency

Policy comprehension

Communication skills

Decision-making

Education

High school diploma or GED/HSE

Tools

VaCMS

Job description

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s). https://jobs.cityofchesapeake.net/postings/17391

In This Role, You Will:

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well-being
• Maintain a strong focus on service delivery and continuous quality improvement

What We’re Looking For:

• Prior experience determining eligibility for TANF, SNAP, and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision‑making skills
• A commitment to public service and a passion for helping others

Why Join Us?

• Be a vital part of a team that supports the health and stability of our community
• Work in a supportive, fast‑paced environment where no two days are alike
• Opportunities for professional development and career growth
• Competitive pay and great benefits in a mission‑driven workplace

The City of Chesapeake offers an exceptional range of benefits.

Required Qualifications

• VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED/HSE and completion of government assistance programs.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.

SPECIAL CERTIFICATIONS AND LICENSES:

Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.

SPECIAL REQUIREMENT:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑terms department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
• Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
• One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On‑going unit