Benefit Programs Specialist I

New LHRC External Career Site; Stuart (VA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

New LHRC External Career Site is seeking a Benefit Programs Specialist I to learn under close supervision how to determine eligibility for a range of social services programs. After successful training and leadership approval, the position may be redefined to Benefit Programs Specialist II with a salary increase as outlined by the local compensation plan.

The role involves interviewing clients, reviewing data for accuracy, and applying agency policies to determine benefits, with increasing

Formación

• High school diploma supplemented with additional training and related work experience.
• Equivalent combination of training and experience providing required knowledge, skills and abilities.

Responsabilidades

• Conducts interviews to determine eligibility for assistance.
• Explains eligibility criteria and program availability.
• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability.
• Evaluates data for consistency and accuracy of information.
• Computes assistance plans.
• Determines the need for and amount of allowances for special circumstance items.
• Evaluates employability and potential sources of income.

Conocimientos

Computer skills

Office software

Educación

High school diploma

Experience & training

Descripción del empleo

Title Description

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department’s compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter’s performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.

General Work Tasks (Illustrative Only)

• Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;


• Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;


• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;


• Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;


• Computes assistance plans;


• Determines the need for and amount of allowances for special circumstance items;


• Evaluates such social factors as education, work experience, and levels of social functioning; and


• Evaluates employability of clients and explores potential sources of income.

Knowledge

Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.

Skills

Skill in operating a personal computer and the associated office and agency software.

Abilities

Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Education and Experience

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.