Benefit Operations Specialist-1

WEX Inc.; United States; On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Job summary

WEX Inc. is seeking an Operations Specialist, Benefits to manage the lifecycle of multiple benefit plans, including HSA, HRA, FSA and commuter plans. You will create, maintain, and close plans, process enrollment data, and ensure accurate employer configurations.

The role requires in-depth knowledge of benefits products and systems, adherence to security policies, and collaboration with internal teams to resolve issues and improve service delivery.

Qualifications

• Experience administering benefit plans (HSA, HRA, FSA, commuter) and related enrollments.
• Ability to process demographic, enrollment and contribution files accurately.
• Strong understanding of products, systems, files and security policies.

Responsibilities

• Create, update and maintain participant plans and balances.
• Process employer configurations and plan closings.
• Resolve account discrepancies and respond to tier 3 escalations.
• Participate in team meetings and professional development.
• Assist with special projects and ongoing process improvements.

Skills

Benefits knowledge

Data file processing

Analytical skills

Job description

The Operations Specialist, Benefits is responsible for the lifecycle of various benefit plans, including Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans. This encompasses their creation, ongoing maintenance, and eventual closure. The role also includes consumer forms and processing file data relevant to employer configurations and plans.

A strong understanding of the products, systems, files, and technical aspects is essential for success in this position. Must adhere to security policies Maintain detailed knowledge in function area(s) related to Benefits Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge Serve as a knowledgeable contact for internal departments Communicate with other teams, employers and partners to resolve account discrepancies Responsible for solving cases and resolving tier 3 escalations Create, update and maintain participant plans and balances Update and maintain employer account balances Create, update and maintain employer plans and closings Process demographic, enrollment and contribution files Facilitate peer training when requested Identify trends to improve plan administration experience Ensure requests made by internal and external departments are resolved in a timely manner Attend regularly scheduled one on one meetings with direct leader for professional development and goal setting Work with your team, other departments to ensure a positive customer experience Create efficiencies and improve processes for employers, consultants and third-party vendors Maintain a continuous improvement approach to work Participate in ongoing learning, development opportunities and sharing of knowledge Maintain attendance and punctuality standards Maintain expected quality and performance metrics Must participate in team meetings and one on ones via video and phone Assist with special projects

General Duties

• All other duties as assigned
• Assist with special projects
• Continually work on improving departmental workflow
• Maintain policy according to HIPAA

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan.

Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

Pay Range: $17.00 - $22.50

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being.

For more information, check out the "About Us" section.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.