Benefit Fair Representatives - Part-Time/Seasonal - Oakland, CA

VSP Vision Care; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Benefit Fair Representative, where you will engage directly with potential and existing members at benefit fairs. This role involves educating employees about essential eye care benefits, assisting them in understanding their options, and providing exceptional customer service. You'll have the opportunity to present in group settings and help ensure that VSP's representation meets expectations. If you're passionate about making a difference in people's lives and enjoy interacting with others, this position offers a rewarding experience in a flexible work environment.

Qualifications

• Experience in customer service or HR/benefits is preferred.
• Excellent communication and organizational skills are essential.

Responsibilities

• Educate employees about VSP plans at benefit fairs.
• Assist members in understanding their benefits and enrollment options.

Skills

Customer service experience

Communication skills

Organizational skills

Ability to multitask

Presentation skills

Flexibility and adaptability

Bilingual (English/Spanish)

Tools

Online tools management

Video conferencing tools

Job description

Under little supervision, Benefit Fair Representatives educate employees and encourage membership enrollment at VSP Vision Care client benefit fairs. Benefit Fair Representatives will travel to VSP client locations or participate virtually during the open enrollment period to explain the VSP plan(s) offered by the company, answer questions and assist members and potential members to determine what best meets their needs and the benefits of enrolling with VSP.

Interact with potential and existing VSP members directly (in a group setting or one-on-one), helping them understand the necessity of annual eye exams, what choices they have in the plans provided, and the true value of VSP as their benefits provider.

Provide visitors with plan information and answer any questions about the plans offered.

Refer members to Customer Service for any issues that can’t be answered onsite.

Interact with Vision Care Marketing and Sales at times to confirm fair/plan details as well as the client event contact to ensure that materials arrived and that their representation meets expectations.

May give presentations on the VSP benefit. Interact with Vision Care Sales on presentation details and expectations.

Provide fair details and feedback electronically after the fair.

Assist in the collection and facilitation of information or data as requested by VSP.

Maintains inventory of materials necessary to represent VSP at fairs.

Job Specifications

Typically has the following skills or abilities:

1. The insurance industry or human resources experience is ideal.
2. Previous experience working in customer service, HR/benefits, or health insurance preferred.
3. Professional and friendly conduct, with excellent organization skills, attention to detail, and the ability to multitask.
4. Excellent communication skills with all levels of people within an organization.
5. Flexible and able to quickly and effectively change priorities and direction.
6. Comfortable speaking to small groups and giving presentations to larger groups if necessary, either in person or in a virtual setting.
7. Ability to adapt and be flexible with varying client needs.
8. Access to personal cell phone and email, and proficient with the internet.
9. Access to personal webcam and audio to participate in virtual events.
10. Can comfortably set up and manage user account information on multiple online tools.
11. Show valid proof of auto insurance.
12. Ability to plan and schedule travel and out-of-town accommodations.
13. Ability to lift 25 pounds.
14. Business attire required (VSP Polo shirt provided) unless directed otherwise.
15. Ability to walk or stand 90% of the day as needed when attending onsite events.
16. Bilingual (English/Spanish) is not required but a plus.

Open weekday availability throughout the year and especially between September and November (Depending on the area of the country, there could be anywhere from 5-25 fair assignments during this peak time or throughout other times of the year).

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.