Benefit Education Lead - Cigna Healthcare - Remote

The Cigna Group; Tampa (FL); Remote; USD 70,000 - 95,000; Full time

Job summary

A leading company is seeking a Sales Operations Senior Analyst to enhance customer engagement activities. This role encompasses coordination of customer events, collaboration with various teams, and effective project management. Ideal candidates will have a bachelor's degree in a relevant field and excellent organizational skills. This position offers an opportunity to thrive in a dynamic environment.

Qualifications

• Excellent written and communication skills.
• Strong organizational skills with the ability to prioritize.
• Ability to work independently and in a team.

Responsibilities

• Support execution of customer events and manage event materials.
• Engage in customer engagement reporting and project work.
• Coordinate with benefit educators in hiring and training.

Skills

Customer Focus

Organizational Savvy

Resourcefulness

Effective Communication

Action Oriented

Education

Bachelor’s degree in health education, health administration, marketing, business, or related field

Tools

Microsoft PowerPoint

Microsoft Word

Salesforce.com

Job description

The job profile for this position is Sales Operations Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

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Benefit Education Lead - Southeast Region

Required Competencies:

• Customer Focus
• Plan and Align
• Action Oriented
• Organizational Savvy
• Resourcefulness
• Communicate Effectively

Execution

• Support the execution of key discipline within the Customer Event Operations organization, focusing on deployment of customer-facing events across all modalities
• Support designated vendors (contracted benefit educators), who support customer engagement activities/events
• Oversee the coordination of customer event deployment in aligned markets, including facilitation with internal and external stakeholders, material preparation, creation, and ordering of items
• Deliver cross-organizational collaboration regarding virtual or onsite customer educational events
• Engage in customer engagement reporting, project work and support to Cigna Healthcare sales and account management organization
• Focus on the achievement of assigned goals and support in achieving functional goals
• Inform direct managers and teams to address resource, capacity, workload balancing and operational needs
• Focus on short-term outputs and other work areas as assigned
• Able to self-manage assignments and execute applicable components to support customer events without direct supervision

Key Responsibilities

• Provide segment-agnostic, customer event support to Cigna Healthcare
• Support benefit educators in a designated geographic area. Includes all aspects of benefit educator’s hiring, onboarding and coaching
• Responsible for end-to-end coordination of customer events including material development and ordering
• Resolve inquiries, conduct research, collaborate, and provide information to various segment business partners regarding customer engagement touchpoints
• Identify ways to streamline procedures between departments/segments
• Escalate non-routine issues, consulting with leadership as appropriate
• Engage in customer engagement/enrollment planning by providing insights to supervisor/leadership on market needs to promote efficiency
• Support designated enrollment budget and escalation processes (where applicable) to align with appropriate resource deployment
• Maintain customer engagement activities within Salesforce and other applicable tools
• Fulfill local market report requests and analyze the local market customer engagement
• Follow established guidelines and procedures of benefit education events and other events as assigned
• Act as a liaison to the sales teams and client / producer as needed including coordination of materials for event support
• Contribute to projects to focus on efficiency and effectiveness of customer engagements processes, guidelines, and systems

Other

Qualifications

• Bachelor’s degree; in health education, health administration, marketing, business, or related field preferred
• Ability to obtain insurance license as directed if requested by management
• Excellent written and communication skills
• Strong organizational skills with the ability to prioritize and manage multiple tasks is required
• Ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
• Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com)
• Flexibility to adapt to changing workflows, in a fast paced, deadline driven environment
• Ability to work independently and as a member of a team
• Bilingual or multi-lingual a plus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.