Benefit Call Center Representative

Davita Inc.; Independence (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an entry-level customer service representative to interact with clients regarding their prescription benefits. This fully remote position requires strong communication skills and the ability to efficiently resolve customer inquiries. The role promises a supportive environment with potential benefits such as medical, dental, and a 401(k) retirement plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

PTO, Vacation or Sick Leave

Qualifications

• Experience working in a call center or customer-support role is needed.
• Strong active-listening and verbal-communication skills required.
• Ability to multitask and manage time effectively.

Responsibilities

• Interact with customers via phone and email to answer inquiries about prescription benefits.
• Resolve complaints and provide solutions efficiently.
• Maintain performance and quality standards as per call center metrics.

Skills

Customer service

Call center

Healthcare

Prescription Benefits

Data entry

Job description

Must reside in the State of Missouri
*Description: *
Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits
Utilize healthcare information systems to research issues for customers regarding their prescription benefits
Quickly and efficiently identify customer needs, resolve complaints, and provide solutions
Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately
Maintain performance and quality standards based on established call center metrics
Understand and adhere to all rules of conduct.
*Top Skills Details*
Customer service
Call center
Healthcare
Prescription Benefits
Data entry
*Additional Skills & Qualifications*
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Typing/Ten Key ability
Computer experience and ability to learn various in-house programs
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $19.33 - $19.33/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 30, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.