Benefit Broker Account Manager

Arthur J. Gallagher & Co. (AJG); Orlando, Tampa (FL, FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Educational expense reimbursement

Flexible work hours

Job summary

A leading insurance and risk management firm seeks a Benefit Broker Account Manager in Orlando, Florida. This role requires managing and servicing large group clients, providing tailored insurance solutions, and ensuring compliance with regulations. The ideal candidate has over 5 years of experience in employee benefits and is skilled in client relationship management. The position offers a competitive salary and comprehensive benefits package to support a commitment to inclusion and diversity.

Qualifications

• Minimum of 5 years of experience in employee benefits focused on large group accounts.
• In-depth knowledge of benefit plan design and funding arrangements.
• Strong understanding of stop‑loss insurance and policy structures.

Responsibilities

• Manage and service a portfolio of large group clients.
• Design and implement comprehensive benefit programs.
• Oversee stop-loss insurance arrangements for clients.
• Lead the annual renewal process and negotiate competitive rates.
• Ensure compliance with federal and state regulations.

Skills

Client relationship management

Negotiation skills

Analytical skills

Communication skills

Problem-solving abilities

Education

Bachelor’s degree in business, insurance, or related field

Active Life and Health Insurance License

Tools

Microsoft Office Suite

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Ballator Insurance Group, now a part of Gallagher, is a national insurance organization that provides innovative insurance solutions to niche industry groups. We pride ourselves on cultivating lasting relationships with our clients by understanding their unique needs and providing tailored coverage that supports long‑term success.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

We are seeking a highly motivated and experienced Benefit Broker Account Manager to join our team. This role is responsible for managing and servicing a portfolio of large group clients, including both self‑funded and fully insured accounts. The ideal candidate will act as a trusted advisor to clients, providing tailored insurance solutions, ensuring compliance, and delivering exceptional service to meet their unique day‑to‑day needs. This position requires a deep understanding of employee benefits, strong relationship management skills, organization, and the ability to navigate complex insurance programs.

How you’ll make an impact

Client Relationship Management:

• Serve as the primary point of contact for a portfolio of large group clients, fostering strong, long‑term relationships.
• Understand clients’ business objectives, employee demographics, and benefit needs to provide customized solutions.
• Conduct regular client meetings to review plan performance, address concerns, and discuss strategic recommendations.

Plan Design and Strategy:

• Collaborate with clients to design and implement comprehensive benefit programs, including self‑funded and fully insured plans.
• Analyze claims data, utilization trends, and financial performance to recommend plan adjustments and cost‑containment strategies.
• Stay informed about industry trends, regulatory changes, and emerging benefit solutions to provide proactive advice.

Stop‑Loss Reporting and Management:

• Oversee stop‑loss insurance arrangements for self‑funded clients, ensuring appropriate coverage levels and terms.
• Monitor and analyze stop‑loss claims activity, including tracking high‑cost claimants and aggregate claims performance.
• Provide detailed stop‑loss reporting to clients, highlighting claims trends, reimbursement activity, and potential risks.
• Collaborate with stop‑loss carriers to resolve claims issues, negotiate renewals, and ensure timely reimbursements.
• Advise clients on stop‑loss policy options, including specific and aggregate coverage, attachment points, and contract terms.

Renewal and Marketing Process:

• Lead the annual renewal process, including negotiations with carriers and vendors to secure competitive rates and terms.
• Prepare and present detailed renewal proposals, highlighting plan options, cost implications, and recommendations.
• Manage the marketing of benefit programs to ensure clients receive the best value and coverage.

Compliance and Regulatory Support:

• Ensure clients’ benefit programs comply with federal, state, and local regulations, including ACA, ERISA, HIPAA, and COBRA.
• Provide guidance on compliance requirements and assist with necessary filings and documentation.

Vendor and Carrier Management:

• Build and maintain strong relationships with insurance carriers, third‑party administrators (TPAs), stop‑loss carriers, and other vendors.
• Coordinate with vendors to resolve service issues, implement new programs, and ensure seamless plan administration.

Employee Communication and Education:

• Develop and deliver employee communication materials, including benefit guides, enrollment presentations, and FAQs.
• Conduct open enrollment meetings and provide ongoing support to address employee questions and concerns.

Team Collaboration:

• Work closely with internal teams, including sales and underwriting, to deliver exceptional service to clients.
• Mentor and support junior team members, sharing knowledge and expertise.

Compensation

The target salary range for this position is $50,000 to $70,000 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

About You

Required:

• Bachelor’s degree in business, insurance, or a related field (or equivalent experience).
• Minimum of 5 years of experience in employee benefits, with a focus on large group accounts (self‑funded and fully insured).
• In‑depth knowledge of benefit plan design, funding arrangements, and compliance requirements.
• Strong understanding of stop‑loss insurance, including policy structures, claims reporting, and carrier negotiations.
• Analytical skills with the ability to interpret claims data, stop‑loss reports, and financial performance.
• Excellent communication and presentation skills, with the ability to explain complex concepts to diverse audiences.
• Proven negotiation and problem‑solving abilities.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and benefit administration platforms.
• Active Life and Health Insurance License (or ability to obtain within a specified timeframe).

Preferred:

• Experience working with stop‑loss insurance, pharmacy benefit managers (PBMs), and wellness programs.
• Familiarity with HRIS and benefits technology platforms.
• Professional designations such as CEBS, GBA, or PHR.

Key Competencies:

• Client‑focused mindset with a commitment to delivering exceptional service.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Strong attention to detail and organizational skills.
• Collaborative team player with a proactive and solution‑oriented approach.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.