Benefit Administration Analyst

Paychex; City of Rochester (NY); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) match

Adoption assistance

Paid time off

Job summary

Paychex in Rochester, NY, is seeking a Benefit Operations professional to coordinate daily administration and analysis of employee benefit programs. You will ensure data integrity across enrollment systems, HRIS, and vendor portals while supporting Benefits and Well-Being teams.

The role involves handling daily data feeds, invoicing, and resolving inquiries, with opportunities to contribute to process improvements and cross-functional projects in a dynamic, growth-focused environment.

Qualifications

• Bachelor's Degree in Business, management, System Operations, Health or Wellness, Math or finance.
• 1 year of experience in benefit and/or employee plan experience; familiar with benefit enrollment systems and HRIS systems.

Responsibilities

• Maintain the integrity of Benefit, Well-being and other Employee Programs and enrollment data across system of record, HRIS, and vendor portals.
• Support special projects and initiatives of Benefits and Well-Being Department.
• Oversee daily file feeds to health, welfare and well-being vendors and troubleshoot issues with vendors as needed.
• Create monthly benefit vendor invoices and administration payments with accuracy and timeliness.
• Answer first-level benefit and well-being inquiries via email, instant messaging, or phone.
• Manage New Hire Enrollment Status by running reports and contacting new hires for complete enrollment.
• Coordinate with Payroll to process retroactive deductions for missed benefits.
• Communicate and collect missed benefit payments for leaves of absence.
• Work with third-party vendors on dependent documentation administration.
• Provide assistance on court orders and government inquiries as needed.
• Run reports to monitor activity and identify opportunities for improvement.

Education

Bachelor's Degree in Business, Management, System Operations, Health or Wellness, Math or Finance

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Coordinates and conducts the daily administration and analysis of employee benefit and wellbeing programs that serve Paychex employees. Responsible for the day to day analytical administration of the data integrity and works cross-functionally to support the Benefit Operations and Wellness teams.

Responsibilities

• Responsible for the integrity of Benefit, Well-being and other Employee Programs, enrollment data with the coordination of the benefit system of record, HRIS system, and vendor systems. Including responding to data audits, daily error reports, data correction and troubleshooting, while maintaining close communication with the appropriate subject matter experts.
• Supports special projects and initiatives of all areas of Benefits and Well-Being Department
• Oversees the daily file feeds to the various health, welfare and well-being vendors to ensure a successful transmission. Troubleshoots issues, working directly with vendors when necessary, related to websites used in the operations of all programs, to assure prompt and satisfactory resolution for users. Exercises independent judgment to elevate issues and make recommendations, as needed.
• Creates monthly benefit vendor invoices and administration payments. Assuring accuracy, appropriateness and timely payments.
• Answer all first level benefit and well- being inquiries via email, IM or phone.
• Manages the New Hire Enrollment Status process by running scheduled reports and reaching out to newly hired employees to ensure timely and complete enrollment.
• Calculates missed benefit deductions for new hires and employees with qualifying events. Coordinates with the effected employee and Corporate Payroll to process the retroactive payroll deductions.
• Communicates and collects missed benefit payments for those employees on leave of absence and returning from leave of absence. Responsible for outreach to employees exceeding 26 weeks of LOA regarding benefit termination.
• Work closely with third party vendor on required dependent documentation administration.
• Provides assistance on court ordered documents such as medical support orders, qualified domestic relations orders, local health care exchanges and other government inquiries.
• Runs reports from numerous Paychex databases and vendor portals to track, edit and report activity in order to identify opportunities for improvement.

Qualifications

• Bachelor's Degree in Business, management, System Operations, Health or Wellness, Math or finance - Preferred
• 1 year of experience in benefit and or employee plan experience. Must be familiar with benefit enrollment systems and HRIS systems.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.82 - $29.57 per hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.